Community Library & IT Support Advisor (Felixstowe)

Suffolk County Council; Felixstowe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Up to 29 days annual leave (pro rata)

LGPS membership

Travel, lifestyle, health & wellbeing

Performance-related pay progression

Training & career development

Flexible working

Job summary

Suffolk County Council's Library and Information service in Felixstowe is seeking a Library and Information Advisor for an on-site, fixed-term post.

Working 24 hours a week with a pro rata salary of £25,185, you will deliver excellent customer service, help users access resources, run activities and support IT queries, while engaging with volunteers and local groups.

The role involves shelving and payments, with lifting required, and offers generous leave and flexible working options.

Qualifications

• Experience in delivering high-quality customer service to a diverse public.
• Ability to communicate clearly and build positive relationships with customers and colleagues.
• Willingness to engage with children and run activities like story times and crafts.

Responsibilities

• Deliver excellent customer service to a wide range of visitors.
• Assist customers with library services and digital resources.
• Run and support activities for children and community groups.
• Help with IT queries and guide users in using devices and apps.
• Carry out shelving, stock management, payments, and displays.

Skills

Customer service

Communication

Teamwork

IT literacy

Youth engagement

Tools

Social media

Email

Mobile devices

Apps

Job description

Suffolk County Council's Library and Information service in Felixstowe is seeking a Library and Information Advisor for an on-site, fixed-term post.

Working 24 hours a week with a pro rata salary of £25,185, you will deliver excellent customer service, help users access resources, run activities and support IT queries, while engaging with volunteers and local groups.

The role involves shelving and payments, with lifting required, and offers generous leave and flexible working options.