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Suffolk County Council; Newmarket; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

LGPS

Annual leave

Volunteer days

Flexible working

Career development

Training

Job summary

Suffolk County Council is seeking a Newmarket Library and Information Advisor for an on-site, part-time role in Newmarket, CB8 8EQ. You will deliver customer service, support borrowing and digital resources, and run activities like story time and crafts.

The post involves IT support, working with volunteers, and routine library tasks such as shelving and displays. Hours and duties align with pattern stated, with pro rata salary from £25,185.

Qualifications

• Experience delivering customer service to diverse groups.
• Comfortable using internet, email, social media and devices.
• Ability to guide others in using digital resources.
• Willingness to learn and follow library procedures.

Responsibilities

• Deliver excellent customer service to a diverse range of visitors.
• Assist customers with borrowing, digital resources and self-service.
• Run and support activities such as story time and crafts.
• Support IT queries and use of devices and apps.
• Work with volunteers and community groups for outreach.
• Carry out core library tasks including shelving, payments and displays.

Skills

Customer service

IT literacy

Communication

Teamwork

Engaging with children

Job description

Newmarket Library and Information Advisor

- Address: Newmarket Library, Newmarket, Suffolk CB8 8EQ, on-site working

- Hours: 27.75 average over 2 weeks, see below for work pattern

- Contract: Permanent

Salary: from £25,185 a year, pro rata. Hours: Part-time. Location: Newmarket, CB8 8EQ. Job type: Permanent.

At Suffolk County Council we're passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities.

Your role and responsibilities

As a Library and Information Advisor, you'll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.

On a typical day, you might:

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children's story time, crafts, and community events.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting.

Your working pattern will be:

Week 1: Wednesday 8.45am-5.00pm, Thursday 8.15am-5.00pm, Friday 9.30am-4.00pm, Sunday 9.45am-4.00 pm = 26.75 hours.

Week 2: Tuesday 9.00am-6.00pm, Wednesday 8.45am-5.00pm, Thursday 8.15am-5.00pm, Sunday 9.45am-4.00pm = 28.75 hours.

We're looking for someone who:

• Can deliver great customer service to people of all ages.
• Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
• Is confident engaging with young people and enthusiastic about delivering activities like childrens crafts and story sessions.
• Is IT literate and comfortable using the internet, social media, email, mobile devices and apps - and can guide others in using them too.
• Works well as part of a team and is happy to support colleagues.
• Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you've worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.

You can view a full list of requirements in the Job and Person Profile, please see the how to apply section below. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

For more information

Please contact Chris Howard for a casual conversation. You can reach them by emailing [e-mail]

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [e-mail] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Interview date: 15 October 2026.

Closing date: 11.30pm 24 September 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Proud member of the Disability Confident employer scheme