Community Hub Host & Front Desk Lead

Trampoline C.I.C; Greater London; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Pension (Employer 3%, Employee 5%)

25 days annual leave

On-site role

Job summary

Trampoline NH CIC is seeking a warm, proactive Community Associate to be the face of The Enterprise Hub in Elephant and Castle. This front-of-house role runs the reception, diary, and space presentation, while building relationships with members and partners.

You will manage bookings, welcome visitors, supervise contractors, and help maintain safety and GDPR compliance. The role is on-site, 40 hours/week, with probation and career growth potential.

Qualifications

• At least 2 years’ experience in front-of-house, reception, hospitality or customer service.
• Welcoming manner with excellent communication and interpersonal skills.
• Pride in presentation and eye for detail.
• Strong organisational skills and ability to manage a desk, a phone, a diary and a walk-in.
• Proficiency with digital tools (MS Office, booking systems, CRM).
• Ability to work independently and stay calm under pressure.
• Positive attitude toward entrepreneurship and community development.
• Eligible to work in the UK.

Responsibilities

• Provide a warm, professional welcome and manage the reception desk.
• Open/secure building; conduct daily walk rounds; maintain cleanliness.
• Administer bookings for training suites and rooms; keep calendar accurate.
• Maintain accurate check-in and visitor records; issue membership cards.
• Log maintenance issues; supervise contractors and manage stock.
• Foster community by introducing members and gathering feedback.
• Host site tours and support events and inductions.
• Ensure compliance with GDPR, health and safety policies.
• Maintain records and assist with invoices and data reporting.

Skills

Front-of-house

Reception

Hospitality

Customer service

MS Office

Booking systems

CRM

Organisation

Initiative

Eligible to work in UK

Tools

Booking systems

CRM

MS Office

Job description

Trampoline NH CIC is seeking a warm, proactive Community Associate to be the face of The Enterprise Hub in Elephant and Castle. This front-of-house role runs the reception, diary, and space presentation, while building relationships with members and partners.

You will manage bookings, welcome visitors, supervise contractors, and help maintain safety and GDPR compliance. The role is on-site, 40 hours/week, with probation and career growth potential.