Community Experience Lead: Front Desk & Events

Techspace Group; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Techspace Group is seeking a dedicated Community Associate to welcome members and guests, manage the front desk, and help create a collaborative coworking environment. You will support building operations, cafe activities, and event programming to ensure a high-quality member experience.

The role emphasizes hospitality mindset, adaptability, and a proactive approach to resolving issues while fostering connections within the Techspace community.

Qualifications

• Keen & Eager: self-motivated, eager to improve themselves and others.
• Friendly: natural people person who makes others comfortable.
• Caring: empathetic and considerate to members and colleagues.
• Strong Listener: listens actively and translates feedback into solutions.

Responsibilities

• Be the Face of your Building — main contact for members and guests, manage Front Desk during key hours.
• Deliver a 5* Service — provide distinctive Techspace service to accelerate member growth.
• Be the Centre of the Community — identify members and foster meaningful connections.
• Building Operations — ensure facilities run smoothly, coordinate with suppliers and contractors.
• Cafe Management & Equipment — run the cafe area during peak hours and train for coffee duties if needed.
• Event Support — help host diverse community events and activities.
• Product Knowledge — understand Techspace products to advise members effectively.
• Mail Handling — sort and manage mail; resolve missing deliveries with escalation as needed.
• Assist with move-ins and move-outs — prepare welcome materials and issue access for new members.
• Support & Service Recovery — assist with member requests and troubleshoot issues.
• Safety & Security — follow Emergency Action Plans and ensure safety of all.

Skills

Front desk

Guest service

Hospitality

Communication

Job description

Techspace Group is seeking a dedicated Community Associate to welcome members and guests, manage the front desk, and help create a collaborative coworking environment. You will support building operations, cafe activities, and event programming to ensure a high-quality member experience.

The role emphasizes hospitality mindset, adaptability, and a proactive approach to resolving issues while fostering connections within the Techspace community.