Community Associate

Trampoline-Nh-Cic; London Borough of Southwark; On-site; GBP 31,000 - 32,000; Full time

Job summary

Trampoline NH CIC in London is seeking a warm, proactive Community Associate to be the welcoming face at The Enterprise Hub. The role focuses on front‑of‑house duties, managing the reception, diary, space presentation and member/admin tasks, with an emphasis on building relationships and keeping the hub running smoothly.

You will work on-site at The Enterprise Hub, SE1 6NT, 40 hours per week, with occasional events.

Qualifications

• At least 2 years’ experience in a front‑of‑house, reception, hospitality or customer service role.
• Experience delivering a warm, professional and consistent welcome to visitors.
• Ability to manage a desk, phone, diary and walk‑in simultaneously.

Responsibilities

• Provide a warm, professional and consistent welcome to everyone entering the building.
• Manage the reception desk, main phone line and general inbox.
• Administer bookings for training suites, meeting rooms, podcast studio and labs.
• Maintain accurate check‑in, membership and visitor records and issue access cards.
• Log maintenance issues, supervise contractors and keep supplies stocked.
• Support onboarding so new members are shown around and know how things work.

Skills

Front of House

Hospitality

Reception

Customer Service

Tools

MS Office

Booking systems

CRM

Job description

Full-time Contract Associate

Description

Overview

We are Trampoline NH CIC

a social enterprise that provides business incubation services, supports community enterprises, and promotes ethical leadership in SMEs, in underserved communities.

The Enterprise Hub is our multifaceted facility in Elephant and Castle, home to co-working and networking areas, a Fab Lab, a Design Lab, podcast recording facilities, and meeting and training suites.

Introduction

We are seeking a warm, proactive and highly presentable Community Associate to be the face of The Enterprise Hub and the person who makes it feel like somewhere people want to be.

This is a front-of-house and hospitality role first. The successful candidate will be the first person a member, visitor or contractor meets, and the person who notices when the coffee has run out, a chair is broken, or a new member has been sitting alone all morning. They will run the reception desk, look after the diary, keep the building presentable and welcoming, and build genuine relationships with the people who use it. They must have at least two years of experience in a similar capacity and environment and be eligible to work in the UK.

We are not looking for someone to just sit behind a screen. We want someone who will take ownership..., set the tone..., bring their own ideas..., and make connection with potential members and partners

The job

The role will focus on delivering the following outputs:

• Be the welcome: run the front desk during opening hours, greet every member, guest and visitor personally, and handle enquiries in person, by phone and by email.
• Look after the space: open and close the building, complete regular walk rounds, and keep the co-working floor, meeting rooms, studio and shared areas clean, tidy, stocked and correctly set up throughout the day.
• Run the diary: manage day-to-day room and studio bookings, set up and reset rooms between sessions, and keep the booking calendar accurate, in collaboration with the Impact & Admin Associate[CB1].
• Keep the systems tidy: log check-ins, keep member and visitor records up to date, issue access cards and day passes, and ensure hub users access only the facilities they are entitled to use.
• Host visitors and events: give tours to prospective members, host external hirers on the day, and provide practical on-the-day support for Capsules, open days, inductions and showcase events.
• Spot and fix: report faults, meet and supervise contractors and suppliers, handle deliveries and post, monitor stock and place routine orders, and resolve small problems before they become complaints.
• Make it their own: take ownership of how the Hub presents itself day to day, from layout and signage to the noticeboard and atmosphere, and bring forward ideas that make the space warmer, busier and better used.

Conditions of employment

• Salary: £30,784 (growing to £31,500 after probation).
• Hours: 40 hours per week, Monday to Friday, 09:00 to 18:00, with occasional evening or Saturday cover for events (for which Time Off In Lieu will be granted).
• Contract Type: Fixed term, payroll.
• Pension Contribution: Employer (3%) and employee (minimum 5%).
• Term: 12 months, renewable (subject to contract extension and meeting KPIs).
• Location: The Enterprise Hub, SE1 6NT. This role is on site at all times.
• Proposed Start Date: As soon as possible.
• Accountable to: Head of Operations.

JOB DESCRIPTION

Key responsibilities

Front of House and Hospitality

Provide a warm, professional and consistent welcome to everyone entering the building. Manage the reception desk, the main phone line and the general inbox, acting as the first point of contact for all organisation enquiries

Space Presentation and Daily Operations

Open and secure the building. Carry out morning, throughout day and end-of-day walk rounds covering cleanliness, presentation, stock, lighting and safety. Reset rooms after use and hold shared areas to a consistent standard throughout the day

Booking Coordination

Administer bookings for the training suites, meeting rooms, podcast studio and labs. Confirm arrangements with hirers, prepare rooms in advance, and keep the calendar accurate and visible to the team, working closely with the Social Impact and Administration lead

Member and Visitor Administration

Maintain accurate check-in, membership and visitor records on our systems. Issue and control membership cards and day passes. Support onboarding so that new members are shown around properly and know how everything works

Building Support and Supplies

Log and report maintenance issues, meet and supervise contractors and cleaners on site, receive deliveries and post, manage consumables and refreshments stock, and raise routine orders

Community Atmosphere

Know members and their business. Introduce people to one another, notice who is new or isolated, gather informal feedback, and report on how the space is being used to the Head of Operations

Event and Tour Support

Host site tours for prospective members and hirers. Set up, organise and oversee the delivery of eHub events, member inductions, and open days.

Compliance

Act as a fire marshal and first aider (training provided). Complete daily and weekly checks, maintain the visitor and accident logs, and ensure health & safety, safeguarding and GDPR policies are adhered to across all hub activities

Keep The Enterprise Hub running smoothly.

You will manage shared inboxes and general correspondence and keep our records, filing and templates accurate, up to date and in line with data protection requirements. You will support by processing a small amount of invoices, purchase orders and expense claims, and keep supplies and equipment stocked. You will also help gather the data we need for impact reporting and funder updates and look for ways to make our systems and processes simpler and more efficient, so the wider team can spend their time where it matters most. Any other tasks in line with the needs of a growing business.

Additional

• Self-administration.
• Maintain effective paperless records.
• Comply with GDPR (General Data Protection Regulations).

PERSON SPECIFICATIONS

We are looking for a welcoming, dependable and detail-driven individual who takes real pride in a space and in the experience of the people using it. You will be comfortable working on your own initiative for large parts of the day, and confident enough to talk to anyone who walks through the door.

The ideal candidate will be able to demonstrate the following skills, experience, and abilities:

• At least 2 years’ experience in a front-of-house, reception, hospitality or customer service role.
• A genuinely welcoming manner, with excellent communication and interpersonal skills.
• Pride in presentation and an eye for detail, noticing what is out of place and putting it right without being asked.
• Strong organisational skills and the ability to manage a desk, a phone, a diary and a walk-in at the same time.
• Proficiency with digital tools (MS Office, booking systems, CRM).
• Ability to work independently, use initiative and stay calm under pressure.
• A positive attitude toward entrepreneurship and community development.
• Willingness to collaborate effectively within a small team.
• Accountability for your area of work and ability to receive feedback positively.[CB2]
• Eligible to work in the UK.
• Experience in a co-working space, members’ club, hotel, gallery, gym or similar hosted environment.
• Experience opening and closing a building or acting as a keyholder.
• Knowledge of health and safety, first aid, fire marshalling or GDPR compliance.
• Interest in entrepreneurship, creative industries, or business support services.
• Confidence around creative and fabrication equipment, or a willingness to learn the basics.