Community Housing Assistant

Home Group; Bishop's Stortford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

34 days leave (incl bank holidays)

Instant pay access with Stream

800+ discounts

Career development training

Job summary

Home Group is seeking a Community Housing Assistant to support Housing Managers in delivering housing management services across communities. You will help customers sustain tenancies, resolve issues early, and navigate housing processes with a proactive, customer-focused approach.

You’ll perform site-based and field tasks, including tenancy checks, mutual exchanges, and liaising with customers and partners, with occasional travel across patches in Essex and surrounding areas.

Qualifications

• Experience working in housing management, customer services, community services, or a related environment.
• Strong problem-solving skills and the ability to work independently while knowing when to elevate concerns.
• Flexible and adaptable in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Knowledge of tenancy sustainment and safeguarding principles.
• Experience maintaining accurate records and updating case management systems

Responsibilities

• Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers.
• Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation.
• Manage voids and lettings administration, maintaining trackers and keeping systems up to date.
• Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process.
• Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.

Skills

Housing management

Customer service

Problem solving

Attention to detail

Safeguarding

Record keeping

Tools

Case management systems

Job description

• Salary circa £26,300 per annum and great benefits including Health Cash Plan

• Salary circa £26,300 per annum and great benefits including Health Cash Plan

Home, a place where you belong

As a Community Housing Assistant, you'll play a key role in supporting Housing Managers to deliver excellent housing management services across our communities. You'll provide a proactive, customer-focused service, helping customers sustain their tenancies, resolve issues early, and navigate housing-related processes.

What You’ll Do

• Support customers to sustain their tenancies through regular contact, practical assistance, and signposting, while monitoring progress and escalating concerns to Housing Managers.
• Deliver neighbourhood and community management services by investigating low-level anti-social behaviour, maintaining records, providing advice, and monitoring cases for escalation.
• Manage voids and lettings administration, maintaining trackers and keeping systems up to date.
• Coordinate mutual exchanges, completing tenancy checks, supporting home visits, and liaising with customers, colleagues, and partners throughout the process.
• Support compliance and performance activities by arranging customer appointments, maintaining accurate records, and escalating safeguarding, vulnerability, and compliance concerns where needed.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience working in housing management, customer services, community services, or a related environment.
• Strong problem-solving skills and the ability to work independently while knowing when to elevate concerns.
• Flexible and adaptable in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Knowledge of tenancy sustainment and safeguarding principles.
• Experience maintaining accurate records and updating case management systems

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• The position is primarily home and community based (two days per week), with regular attendance required at our office in Thremhall Park, Bishop's Stortford.
• This position will cover the following areas: North Herts, Northstowe, Fenland, Stevenage with travel across other patches in Essex regularly as and when needed.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary
• You need to be able to drive and have access to your own vehicle insured for business purposes (we pay for the mileage). Occasionally, you may be required to travel at short notice, so we're looking for someone who is flexible and willing to travel when needed.
• You’ll need a Standard DBS check done and we pay for that

What’s in it for you?

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.

Finally

For reasonable adjustments email [email protected].