Community Health Worker Engagement Specialist Durham, NC

Strive Health; North East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the North East seeks a Community Health Worker Engagement Specialist. In this role, you will connect underserved populations with healthcare services while promoting patient engagement. Responsibilities include outreach to patients, managing Social Determinant of Health needs, and collaborating with healthcare providers. Candidates must have a Community Health Worker Certification and experience in health program enrollment. This position offers a hybrid-remote flexibility and a competitive hourly rate.

Benefits

Hybrid-Remote Flexibility

Comprehensive Benefits

Financial and Retirement Support

Paid Time Off

Wellness and Growth Programs

Qualifications

• 2 years combined education and experience in community health.
• Experience with phone outreach required.
• Efficient and reliable transportation with an active driver's license.

Responsibilities

• Meet or exceed daily outreach expectations.
• Proactively educate and enroll patients.
• Administer health screening assessments.

Skills

Communication skills

Organizational skills

Critical thinking

Problem-solving

Community resource knowledge

Education

Community Health Worker Certification

2 years related education and experience

Job description

What We Strive For

At Strive Health were driven by a purpose: transforming the broken kidney care system. Through early identification engagement and comprehensive coordinated care we significantly improve outcomes for people with kidney disease reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity celebrate successes and support each other making Strive the destination for top talent in healthcare. Join us in making a real difference.

Benefits & Perks

• Hybrid-Remote Flexibility Work from home while fulfilling in-person needs at the office clinic or patient home visits.
• Comprehensive Benefits Medical dental and vision insurance employee assistance programs employer-paid and voluntary life and disability insurance plus health and flexible spending accounts.
• Financial & Retirement Support Competitive compensation with a performance-based discretionary bonus program 401k with employer match and financial wellness resources.
• Time Off & Leave Paid holidays vacation time sick time and paid bi rthgiving bonding sabbatical and living donor leave s .
• Wellness & Growth Family forming s ervices through Maven Maternity at no cost and physical wellness perks mental health support and an annual professional development stipend.

What Youll Do

The role of the Community Health Worker (CHW) Engagement Specialist is to create connections between diverse underserved and vulnerable populations to Strive Healths interdisciplinary care model. Building trust and promoting engagement are two of this roles key objectives. This role promotes patient engagement by integrating individual patients medical needs with Social Determinant of Health needs. The Community Health Worker Engagement Specialist will also cultivate relationships with external providers through community outreach to develop specialized programs to increase engagement in patients with ESKD and leverage said relationships to enroll patients either in-person or over the phone. These outreach programs are designed to promote maintain and improve the health of the patients and their families. This position reports to the Director Patient Growth.

The Day to Day

• Meet or exceed daily outreach expectations towards phone calls connections and patient engagements.
• Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them.
• Use creative strategies and campaigns to empathically engage patients in Strives care model.
• Face-to-face patient outreach which can include at home door knocking or at their clinic visits.
• Serves as a liaison between multiple service providers and assists with enrollment in services and community resources by delivering culturally competent care.
• Uses Knowledge of local resources to manage Social Determinant of Health needs.
• Administers health screening assessments (HRAs) to complete patient enrollment.
• Reviews patients EMR to identify potential barriers to care and unmet SDoH needs.
• Quickly builds rapport with patients and external providers.
• Identifies situations calling for mandatory reporting and carries out mandatory reporting requirements by state requirements .
• Other duties as assigned.

Minimum Qualifications

• 2 years combined of related education experience or certification in the community health space.
• Community Health Worker Certification or equivalent is required.
• 1 years experience in enrolling patients or customers into a health or care program or experience with promoting and selling services to end users.
• Efficient and reliable transportation including an active drivers license allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices clinics and patient homes.
• Experience with phone outreach.
• Internet Connectivity - Min Speeds : 3.8Mbps / 3.0Mbps (up / down) : Latency

Preferred Qualifications

• Experience working in a multi-cultural setting.
• Experience working with patients with complex medical needs
• Experience working for a Managed Care or Medicaid plan.
• Experience with kidney patients.
• Experience with translation lines and services.
• Basic computer skills.

About You

• Good communication skills.
• Good organizational skills.
• Strong critical thinking and problem-solving skills.
• Motivated outgoing and attention to detail
• Extensive knowledge about community and available resources.
• Embodies Strives core values : Care Excellence Tenacity Innovation and Fun.

Hourly Range : $24.25 - $28.00

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to