Community AHP Services Admin Assistant

NHS; Stourbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health service provider in the United Kingdom is looking for a Senior Administrator to enhance the efficiency of the Community AHP Services. You will provide essential administrative support, manage patient referrals, and assist in maintaining data accuracy for effective resource utilization. Candidates should have appropriate administrative qualifications and previous NHS experience. This role offers the chance to contribute to high-quality patient care while benefiting from a supportive work environment.

Benefits

Flexible working options

Commitment to employee wellbeing

Opportunities for professional development

Qualifications

• Previous experience working in the NHS/Healthcare environment.
• Experience of management of waiting lists.
• Medical audio typing or equivalent experience.

Responsibilities

• Provide general administration and secretarial support to ensure smooth service operation.
• Act as deputy for the Community AHP Admin Team Leader when required.
• Process referrals and perform initial triage according to local policies.

Skills

Good communication skills, oral and written

Good team worker

Friendly and approachable

Professional approach to work

Education

Good standard of education GCSE Grade A -C in English and Maths or equivalent

IT qualification - ECDL, RSAII or equivalent skills and experience

NVQ 2 Business Administration/Customer Care or equivalent experience

NVQ 3 in administration or equivalent

RSA2 / Text processing at level 2 or equivalent

Tools

Microsoft Office

Patient Administrator Systems

OASIS

Job description

An opportunity has arisen to join the Community AHP Service Team as a Senior Administrator. The Senior Administrators role is to key to the delivery of effective administrative support for the smooth and efficient running of the Community AHP Services, by liaising with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care. To ensure data is accurate and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised. The senior administrates will have designated areas of responsibility but must be able to cross cover to provide all areas of administrative support as necessary.

Main duties of the job

The main duties include:

Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. Act as deputy for the Community AHP Admin Team Leader when required. Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures.Support, mentor, and deputise for Band 2 staff; handle general office tasks such as clinic bookings, OASIS data entry, and managing phone calls.Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please see the attached person specification and job description for further details of the main responsibilities

Person Specification

Qualifications and Education

• Good standard of education GCSE Grade A -C in English and Maths or equivalent
• IT qualification - ECDL, RSAII or equivalent skills and experience
• NVQ 2 Business Administration/Customer Care or equivalent experience
• NVQ 3 in administration or equivalent
• RSA2 / Text processing at level 2 or equivalent

Experience

• Previous experience working in the NHS/Healthcare environment
• Experience of management of waiting lists
• Medical audio typing or equivalent experience
• Reception/telephone skills and experience
• Previous experience of Patient Administrator Systems

Communication & Relationship Skills

• Good communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues

Planning & Organisational Skills

• Able to meet deadlines and manage time effectively
• Well motivated and organised
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Knowledge and Training

• Proven clerical/administrative experience within a customer care environmen
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases
• Basic knowledge of medical terminology

Analytical & Judgement Skills

• Able to cope with different and competing demands

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Operational Lead for Community Rehab Services