Communications, Public Engagement and Admin Support Officer

EAST LANCASHIRE HOSPITALS NHS TRUST; Preston; On-site; GBP 25,000 - 35,000; Part time

Job summary

A healthcare provider in the United Kingdom seeks a Communications and Administration professional to support public engagement initiatives. The role encompasses managing logistics for events, coordinating communication tasks, and engaging with the community. Ideal candidates are organised, proactive, and possess strong communication skills. This position offers part-time engagement in a collaborative environment focused on inclusive participation.

Qualifications

• Strong organisational and administrative skills with attention to detail.
• Ability to draft clear and accurate reports.
• Experience engaging with public/community groups.
• Proficient with IT tools for communication and organisation.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage logistics for meetings and public engagement activities.
• Support communication outputs and coordinate meeting logistics.
• Handle feedback collection from events.
• Act as point of contact for public members' queries.

Skills

Problem-solving

Organisational skills

Communication

Attention to detail

Teamwork

IT literacy (Word, Excel, Teams/Zoom)

Social media skills

Job description

This post is a joint Communications and Administration role (0.6 WTE) with a fractional Public and Patient Involvement and Engagement (PPIE) component (0.4 WTE). If appointed, you will support the smooth delivery of communications, engagement, and administrative tasks across a range of projects within the Secure Data Environment programme. You will help organise and deliver public engagement activities, support communications outputs, and ensure effective coordination of meetings, recruitment processes, and content creation.

Key Responsibilities

• Manage logistics and administration for meetings, events, and workshops.
• Provide minutes, record actions, and ensure timely follow-up.
• Support procurement processes (e.g., hiring professional services for creative resource development).
• Maintain and update communication channels, including social media accounts.
• Assist with the preparation of newsletters, reports, and public-facing content.
• Collate and organise feedback from events and activities.
• Support the development of routine communications outputs for programmes (e.g., research asset registers, DAC updates, infrastructure communications).
• Support the organisation of public and community group meetings (online and in-person).
• Help recruit new members of public groups, including advertising, sorting applications, and supporting induction processes.
• Coordinate logistics (dates, times, locations, agendas, materials) for engagement activities.
• Act as the first point of contact for public members' queries.
• Ensure activities are inclusive and welcoming to all participants.
• Collect and summarise qualitative and quantitative insights from engagement work.

Qualifications

• Solution-oriented with an interest in problem-solving.
• Organised and diligent, with strong attention to detail.
• Proactive, willing to reach out and seek clarity.
• Clear communicator, able to engage confidently with a wide range of people.
• Enthusiastic to learn and adaptable to new tasks.
• Team player who values inclusion and fairness.
• Strong organisational skills; clear written and verbal communication; ability to work independently under guidance; IT literacy (Word, Excel, Teams/Zoom); attention to detail; proactive and solution-focused; ability to manage multiple tasks.
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• Comms skills: Ability to draft clear, accurate text for reports or summaries; basic experience with social media for professional purposes.
• Public Engagement: Comfortable engaging with members of the public and community groups; ability to support logistics and coordination of meetings.
• Administration: Meeting support (minutes, agendas, follow-up); managing logistics; supporting procurement processes.
• Experience with graphic design, animation, or multimedia content creation; experience with newsletters or wider communications campaigns.
• Experience with databases or Customer Relations and Management systems.
• Experience in public engagement, patient involvement, or qualitative feedback collection.
• Supporting recruitment of volunteers or public members to focus groups and panels; ability to mobilise networks to enhance the reach of a campaign or recruitment activity.

Desirable Criteria

• Experience with graphic design, animation, or multimedia content creation.
• Experience with newsletters or wider communications campaigns.
• Any specific and relatable communication experience or training.
• Experience with databases or Customer Relations and Management systems.
• Any specific and relatable engagement experience or training, including creative methods and working with all age groups.
• Experience in patient involvement, patient engagement, or qualitative feedback collection.
• Supporting recruitment of volunteers or public members to focus groups and panels.

Equal Opportunities

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities.

Disclosure and Barring

All candidates must undergo a Disclosure and Barring Service (DBS) check before appointment. Enhanced disclosure is £55.38 and standard disclosure is £27.38. Any offer of employment is provisional upon a satisfactory DBS check. For positions involving controlled or regulated activity, a DBS check is mandatory.