Commercial Vehicle Service Advisor Upsell & Care

Auto Skills UK; Gateshead; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading commercial vehicle service provider in Gateshead is seeking an experienced Service Advisor to join their expanding service department. Responsibilities include writing orders for repair work, monitoring processes, and upselling after-sales services. Ideal candidates will have strong customer service skills, a motivated attitude, and prior experience in the motor trade. This full-time position offers a competitive salary between £28,000 and £31,500.

Qualifications

• Excellent communication skills are required.
• Must have second to none customer service skills.
• Enthusiasm and hard work are essential.
• Self-motivated and able to work within a team.
• Previous technical or mechanical background is advantageous.
• Motor trade experience is essential.

Responsibilities

• Writing orders for repair work.
• Monitoring the repair process and keeping customers informed.
• Upselling after-sales services.
• Ensuring workshop productivity by scheduling customer orders.

Skills

Excellent communication skills

Customer service skills

Enthusiasm and hard working

Self-motivated

Team player

Technical / Mechanical background

Motor trade experience

Job description

A leading commercial vehicle service provider in Gateshead is seeking an experienced Service Advisor to join their expanding service department. Responsibilities include writing orders for repair work, monitoring processes, and upselling after-sales services. Ideal candidates will have strong customer service skills, a motivated attitude, and prior experience in the motor trade. This full-time position offers a competitive salary between £28,000 and £31,500.