Commercial Team Leader - Conwy

National Trust; Conwy; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days (plus)

Flexible working

Employee assistance programme

Free parking

Résumé du poste

National Trust is looking for a Commercial Team Leader to supervise the day-to-day operations of a property commercial team within food & beverage and retail. You will lead front-of-house service, ensure accurate displays, monitor stock, and contribute to income targets while training and developing colleagues in a supportive environment.

Based in a rural area, the role requires flexible hours (including weekends) and a commitment to great customer service.

Qualifications

• Experience in delivering high-quality customer service
• Ability to lead and develop a team
• Strong organisational skills and adaptability
• Comfort dealing with a variety of situations including complaints

Responsabilités

• Supervise day-to-day operations of property commercial team in food & beverage and retail
• Lead front-of-house service and welcoming experience for visitors
• Monitor stock levels and promote products to meet income targets
• Train and develop colleagues and build a confident team
• Support back-of-house activities as needed

Connaissances

Customer service

Team leadership

Stock management

Front-of-house operations

Outils

POS systems

Description du poste

We're looking for a Commercial Team Leader to join us. You'll be supervising the day-to-day operations of a property commercial team within food & beverage and retail. As we are in a rural area, please think about how you'd be able to get here for work, before applying for the job., As a Team Leader, you'll support and motivate your team to deliver great service in our busy caf and shop, so you'll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities. You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

No experience is needed, but we'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills

Contract Duration: Permanent

Working Pattern: You'll work 1600 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You will work 5 days per week, 8am-4pm or 9:30am-6:30pm, including weekends and Bank Holidays.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn y atodiadau.

What it's like to work here? We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video.

We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

The package

#LI-DNI

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places