Food & Beverage Team Member - Wilmslow

National Trust; Wilmslow; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Pension (substantial)

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust operates 185 cafes, tea-rooms and restaurants across England, Wales and Northern Ireland. We seek Food and Beverage Team Members to welcome customers, safeguard service standards and support the kitchen when required.

A fixed-term, zero-hours role offers flexible scheduling and weekend work, with training and development options available. Salary is shown as 12.75 per hour, with a contract end date of 27 June 2027.

Qualifications

• No formal experience required, but you should enjoy helping others and delivering great service.
• You should be a people person who cares about giving excellent service.
• Enthusiasm and willingness to learn are important.

Responsibilities

• Greet cafe customers and look after their needs.
• Maintain high standards of food and drink presentation.
• Help kitchen team with food preparation when needed.
• Keep displays and signs accurate and attractive.

Skills

Teamwork

Customer service

People skills

Willingness to learn

Job description

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the cafe. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial. You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

No experience is needed, but we'd love to hear from you if you're:

• happy to work in a team or on your own initiative
• a people person, who cares about giving great service
• enthusiastic and willing to learn

We're looking for a Food and Beverage Team Members! The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

Salary: 12.75 per hour

Contract Duration: Fixed term until 27th June 2027

Contract Type: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes working weekends, Bank Holidays and across the Christmas holidays period, but does not require evening or split shifts.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places