Commercial Team Leader - Bristol

National Trust; Bristol; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Full-time role

37.5 hours per week

Pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Résumé du poste

The National Trust is seeking a Team Leader for a busy caf and shop at Tyntesfield near Bristol. You will lead and motivate a front-of-house team to deliver outstanding visitor service, maintain displays and signage, and support back-of-house tasks as needed.

You will also monitor stock and help meet income targets to support conservation work. No extensive experience is required, but you should be a strong team player, well-organised, adaptable, and capable of leading and developing colleagues.

Qualifications

• Front-of-house experience or mindset
• Team leadership and mentoring
• Strong customer service focus
• Stock monitoring and display maintenance
• Experience with training and developing colleagues
• Food safety awareness and allergens familiarity

Responsabilités

• Lead and motivate a front-of-house team in a busy caf and shop
• Ensure welcoming service and lead by example
• Maintain accurate displays and signage
• Support back-of-house tasks as needed
• Monitor stock levels and contribute to income targets
• Provide induction and training for new staff and ongoing development

Description du poste

Reporting to the Senior Commercial Manager. Working with other Commercial Team Leaders and Commercial Assistant Managers at Tyntesfield. What you'll be doing As a Team Leader, you'll support and motivate your team to deliver great service in our busy caf and shop, so you'll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities. You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

No experience is needed, but we'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

As we are in a rural area, please think about how you'd be able to get here for work, before applying for the job.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

• Hours: Full-time, 37.5 hours per week
• Salary: 25,837.50 per annum
• Contract: Permanent, The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places