Service Team Member

National Trust; West of England; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is hiring a Service Team Member at Tyntesfield to support busy visitor operations on a seasonal, flexible, weekends basis. This is a zero-hour, fixed term role paying £12.75 per hour with a contract until 03 January 2027.

Your day will include greeting visitors, answering questions, restocking the shop and clearing tables in the café, helping guests have a great day. You’ll engage with diverse visitors and contribute to a welcoming environment.

Qualifications

• Focused on giving great service to everyone you meet.
• Team player but able to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Greet visitors and help them find what they need.
• Answer questions and provide information to enhance their day.
• Restock shop shelves and clear café tables.
• Work across visitor areas with a flexible schedule.

Skills

Great service

Team player

Well-organised

Adaptable

Willing to learn

Job description

Summary

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive.

Our roles are open to all. However, we particularly welcome applications from people of colour and people of the global majority because they are underrepresented at the Trust.

We’re looking for a Service Team Member to join us at Tyntesfield to help busy teams throughout our visitor operations.

Salary: £12.75 per hour

Contract: Fixed term contract until 03-Jan-2027

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Experience and programming manager, you’ll be part of a team of four.

What you'll be doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places