Commercial Team Leader - Liverpool

National Trust; West Kirby; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Commercial Team Leader to supervise the day-to-day operations of the property's commercial team in our rural location. You’ll lead front-of-house in a busy caf and shop, delivering outstanding customer service and ensuring displays are accurate.

You’ll also support back-of-house tasks and help drive income targets to fund conservation work. You’ll receive induction, training in food safety and allergens, and opportunities for further learning and development as

Qualifications

• Experience leading a small team in hospitality or retail.
• Customer-focused with ability to handle complaints.
• Willing to learn and develop in a rural setting.

Responsibilities

• Lead front-of-house to deliver outstanding service in the café and shop.
• Supervise and support the commercial team on a day-to-day basis.
• Ensure displays and signage are accurate and up to date.
• Monitor stock levels and promote products to support income targets.
• Contribute to training and development of colleagues and build a confident team.

Skills

Customer service

Team leadership

Front-of-house

Stock monitoring

Visual merchandising

Tools

POS systems

Job description

We're looking for a Commercial Team Leader to join us. You'll be supervising the day-to-day operations of a property's commercial team within Food & Beverage and Retail. As we are in a rural area, please think about how you'd be able to get here for work, before applying for the job., As a Team Leader, you'll support and motivate your team to deliver great service in our busy caf and shop, so you'll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities. You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills. Duration: Permanent

Working Pattern: You'll work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. To find out more about what it's like to work in a food and beverage team for the National Trust.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places