Claims Adviser

Brown & Brown, Inc.; Stockport; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday

Pension

Career progression opportunities

Job summary

Brown & Brown, Stockport, is seeking an experienced Commercial Claims Handler to join our team of professionals. You will manage claims from notification through settlement, liaising with clients, insurers and loss adjusters, and ensuring compliance with FCA requirements.

This long-term role offers a negotiable starting salary, standard benefits, and opportunities to progress as you develop qualifications such as Cert CII; prior Acturis exposure is a plus.

Qualifications

• Experience handling claims across the Commercial Insurance product range.
• Able to deal with stakeholders throughout the lifecycle of a claim.
• Pursuing Cert CII qualifications or willing to start.

Responsibilities

• Handle all claims allocated, create records and files, chase documents for settlement.
• Appoint loss adjusters/engineers where appropriate; negotiate settlements.
• Produce claims MI and reports for Directors/Account Executives/Handlers.
• Maintain accurate computer records and comply with FCA requirements.
• Communicate with clients, insurers, and internal teams to drive claims to conclusion.

Skills

Claims handling

Stakeholder management

Negotiation

Communication

Attention to detail

Education

Cert CII

Tools

Acturis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The team in Brown & Brown Stockport are currently looking for an experienced Commercial Claims Handler to join their professional team based out of the office in Stockport.

In this role you will be responsible for handling claims from notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims.

This is a long term opportunity that will suit a person with existing claims handling knowledge and someone looking to progress within claims by taking on wider responsibilities.

The day to day:

Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records. Produce statistics, reports, and information as required by Directors/Account Executives/Handlers on claims for clients. Establish close links with clients, Insurers, loss adjusters, engineers, and other relevant parties. Attend client meetings with Account Executives when required. Be conversant with and adhere to the Company's Complaints Procedures. Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated. Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

What's on offer:

A Negotiable starting salary with the standard benefits package (Holiday, Pension etc.) and a culture built around developing staff. Strong team environment within a business that are growing year on year and some excellent career prospects. Full support for professional qualifications.

About You:

You'll have solid exposure to handling claims across the Commercial Insurance product range and be comfortable in handling claims from SME to Large Commercial level. You'll be able to deal confidently with all stakeholders throughout the lifecycle of a claim from first notification to settlement and on into aftercare to maximise client satisfaction. You will be Cert CII qualified or working toward, or eager to start on the qualifications path. Able to deal with both internal and external stakeholders, including liaising with insurers and loss adjusters (where required) Produce Claims MI as required Work effectively within the wider Newcastle Under Lyme office, supporting with client visits and renewal reports when required Prior exposure to Acturis would be beneficial.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater "WE"-never "me." While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.