Collections Strategy Lead - FinTech Credit

Revolut; United Kingdom; On-site; GBP 65,000 - 95,000; Full time

Job summary

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for business credit portfolios, ensuring compliance with laws while aligning with regional needs. You will own end-to-end collection activities, optimise internal and outsourced capabilities, and lead selection of DCAs and recovery strategies.

The ideal candidate has 5+ years in debt collection within fintech or financial services and a strong analytical mindset.

Qualifications

• 5+ years experience in debt collection in a retail bank, fintech, or DCA, including collections from limited companies
• Experience creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of business lending products
• In-depth knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third-party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Responsibilities

• Leading the build of a compliant, effective debt collections process
• Ensuring our collections process is efficient and compliant with applicable laws and regulations
• Owning and managing the end-to-end debt collections process for business credit portfolios
• Optimising in-house and outsourced collection capability by using the latest technology and analytics
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
• Leading and executing sales of non-performing debt

Skills

Debt collection

Process documentation

Debt portfolio management

Debt sales & restructuring

Business lending products knowledge

Local debt collection laws

Vendor / DCA management

Analytical mindset

Automation improvements

Job description

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for business credit portfolios, ensuring compliance with laws while aligning with regional needs. You will own end-to-end collection activities, optimise internal and outsourced capabilities, and lead selection of DCAs and recovery strategies.

The ideal candidate has 5+ years in debt collection within fintech or financial services and a strong analytical mindset.