Collections Manager (Business)

Revolut; United Kingdom; Vor Ort; GBP 65.000 - 95.000; Vollzeit

Zusammenfassung

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for business credit portfolios, ensuring compliance with laws while aligning with regional needs. You will own end-to-end collection activities, optimise internal and outsourced capabilities, and lead selection of DCAs and recovery strategies.

The ideal candidate has 5+ years in debt collection within fintech or financial services and a strong analytical mindset.

Qualifikationen

• 5+ years experience in debt collection in a retail bank, fintech, or DCA, including collections from limited companies
• Experience creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of business lending products
• In-depth knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third-party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Aufgaben

• Leading the build of a compliant, effective debt collections process
• Ensuring our collections process is efficient and compliant with applicable laws and regulations
• Owning and managing the end-to-end debt collections process for business credit portfolios
• Optimising in-house and outsourced collection capability by using the latest technology and analytics
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
• Leading and executing sales of non-performing debt

Kenntnisse

Debt collection

Process documentation

Debt portfolio management

Debt sales & restructuring

Business lending products knowledge

Local debt collection laws

Vendor / DCA management

Analytical mindset

Automation improvements

Jobbeschreibung

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region. We're looking for a Collections Manager to build out in country processes and procedures, and keep track of the team's continued performance as products launch. Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Leading the build of a compliant, effective debt collections process
• Ensuring our collections process is efficient and compliant with applicable laws and regulations
• Owning and managing the end-to-end debt collections process for business credit portfolios
• Optimising in-house and outsourced collection capability by using the latest technology and analytics
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
• Leading and executing sales of non-performing debt

What You'll Need

• 5+ years experience in debt collection in a retail bank, fintech, or DCA, including collections from limited companies
• Experience creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of business lending products
• In-depth knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third-party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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