Collections Strategy Lead, Data-Driven & Customer-Focused

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Chase UK is seeking a Collections Strategy Manager in London to optimise recovery strategies through data analytics across the product lifecycle. You will influence the roadmap, partner with Product and Engineering, and build effective customer solutions.

The role suits hands-on analysts who can work with SQL, Python or R, communicate clearly, and manage multiple priorities in a fast-growing environment within the 1st Line of Defence Credit Organisation.

Qualifications

• Experience using data and analytics to develop collection strategies.
• Understanding of the Financial Assistance regulatory landscape (e.g. CONC).
• Experience working with third parties to optimise Collections and Recoveries.
• Experience using SQL, Python or R; SAS is acceptable with willingness to learn Python.

Responsibilities

• Use internal and external data to optimise collections strategies whilst ensuring the best outcomes for our customers.
• Help build out best in class, self-serve, monitoring to give us time to concentrate on continually improving our strategies & processes
• Developing effective customer solutions & forbearance tools
• Own projects from end to end to end, working with our Head of Collections and Recoveries
• Influence the product roadmap, building the business cases to prioritise features and enhancements to meet the evolving needs of customers and industry regulations.
• Work closely with many stakeholders, essentially being the conduit between business strategies and our Product and Engineering teams.
• Identify opportunities to enhance products and processes.
• Wider ad hoc project work as required
• Experience using data and analytics to develop collection strategies
• Understanding of the Financial Assistance regulatory landscape (e.g. CONC)
• Understanding of working with third parties to optimise Collections and Recoveries
• Experience using at least one analytical language such as SQL, Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well).
• Strong communication skills
• This role will require building strong relationships with 2 LoD Credit Risk, Product and the local market leads.

Skills

Data analytics

SQL

Python

R

Communication skills

Stakeholder management

Independent decision-making

Tools

SAS

Job description

Chase UK is seeking a Collections Strategy Manager in London to optimise recovery strategies through data analytics across the product lifecycle. You will influence the roadmap, partner with Product and Engineering, and build effective customer solutions.

The role suits hands-on analysts who can work with SQL, Python or R, communicate clearly, and manage multiple priorities in a fast-growing environment within the 1st Line of Defence Credit Organisation.