Collections Manager (Business)

Revolut; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Financial benefits

Work from home flexibility

Revolut Metal subscription

Team events

Job summary

Revolut Ltd. is seeking a Collections Manager to design and scale in-country debt collection processes for business portfolios. You’ll own the end-to-end lifecycle, working with internal teams and external agencies to optimize recoveries while ensuring regulatory compliance.

You will lead strategy development, document procedures, and leverage analytics to improve performance. This role offers flexibility to work from home, in offices, or abroad within a dynamic fintech environment.

Qualifications

• 5+ years in debt collection within retail banking, fintech, or DCA.
• Experience creating and documenting collections processes.
• Strong understanding of debt portfolio management, sales, and restructuring.
• Good knowledge of business lending products.
• In-depth knowledge of local debt collection laws and regulations.
• Performance and relationship management with third-party providers.
• Analytical mindset with problem-solving skills and drive to automate.

Responsibilities

• Lead the build of a compliant, effective debt collections process.
• Ensure collections process is efficient and compliant with laws and regulations.
• Own end-to-end debt collections for business credit portfolios.
• Optimise internal and outsourced collection capabilities using analytics.
• Document policies, processes, and procedures for debt collection and recoveries.
• Develop and refine collection strategies to optimise recoveries.
• Improve collection metrics and tooling continuously.
• Oversee debt collection agencies to ensure SLA adherence.
• Lead and execute sales of non-performing debt.

Skills

Debt collection

Process documentation

Portfolio management

Negotiation

Regulatory compliance

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Collections Manager to build out in country processes and procedures, and keep track of the team's continued performance as products launch.

What you’ll be doing

• Leading the build of a compliant, effective debt collections process
• Ensuring our collections process is efficient and compliant with applicable laws and regulations
• Owning and managing the end-to-end debt collections process for business credit portfolios
• Optimising in-house and outsourced collection capability by using the latest technology and analytics
• Documenting policies, processes, and procedures for debt collection and recoveries
• Developing, managing, and refining collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
• Leading and executing sales of non-performing debt

What you’ll need

• 5+ years experience in debt collection in a retail bank, fintech, or DCA, including collections from limited companies
• Experience creating and documenting collections processes
• A great understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of business lending products
• In-depth knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third-party service providers
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team