Collections & Delivery Operations Manager

Dx; West of England; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 25 days increasing with your

bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent opportunities for career:>

Job summary

Dx is recruiting for a Collection and Delivery Manager to lead the end-to-end collections and deliveries, ensuring excellent customer service and smooth operations across the network. You will oversee PAYE drivers and subcontractors, managing partners and performance, while guiding the Service Centre and any satellite sites.

The role requires hands-on leadership, strong budget awareness, and the ability to resolve issues in a fast-paced mail/distribution environment.

Qualifications

• Proven record of delivering great service to Customers and managing ongoing Customer relationships.
• Experience of managing a diverse workforce including sub-contractors, self-employed drivers and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft Excel, Word, Email, Access, PowerPoint or similar data base.
• Always maintain a calm and rational presence, even when in pressured situations.
• Ability to identify problems and design deployable solutions.

Responsibilities

• Lead and manage the collections and deliveries to ensure we deliver great service to our Customers every time.
• Manage the service delivery partners and PAYE drivers to ensure high quality performance.
• Oversee the Service Centre and its satellites in the day-to-day collection and delivery network.

Skills

Customer service

People management

Contractor management

Budget management

Resilience

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Microsoft PowerPoint

Email client

Job description

Dx is recruiting for a Collection and Delivery Manager to lead the end-to-end collections and deliveries, ensuring excellent customer service and smooth operations across the network. You will oversee PAYE drivers and subcontractors, managing partners and performance, while guiding the Service Centre and any satellite sites.

The role requires hands-on leadership, strong budget awareness, and the ability to resolve issues in a fast-paced mail/distribution environment.