Delivery Operations Manager — Lead & Elevate Service

Booker; Leicester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Booker colleague card

Tesco discount after 3 months

Tesco Mobile deals

Car, home insurance discount

Eye test discount

Health checks Tesco Pharmacy

RAC discounts

Cycle to work scheme

Save As You Earn share scheme

Pension scheme

Life Assurance

Employee Assistance Programme

Holiday package

Job summary

Booker is seeking an experienced Delivery Operations Manager to lead a branch team, ensuring safe, efficient trading and the highest customer service standards. You will drive performance, develop your people and deliver on budget and quality targets.

Based at one of our delivery locations, you will manage costs, optimise routes, engage with customers, and collaborate with regional teams to improve ways of working and service excellence. A hands-on approach and CPC qualification are beneficial.

Qualifications

• Experience in deliveries/transport is essential.
• Experience of managing a warehouse operation is advantageous.
• Strong stakeholder engagement and customer service focus.

Responsibilities

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Job description

Booker is seeking an experienced Delivery Operations Manager to lead a branch team, ensuring safe, efficient trading and the highest customer service standards. You will drive performance, develop your people and deliver on budget and quality targets.

Based at one of our delivery locations, you will manage costs, optimise routes, engage with customers, and collaborate with regional teams to improve ways of working and service excellence. A hands-on approach and CPC qualification are beneficial.