Delivery Operations Manager

Placements24; Musselburgh; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Health insurance

Pension plan

Professional development

Paid time off

Job summary

Placements24 is seeking a results-driven Delivery Operations Manager to lead on-site delivery operations in London. You will manage a team of drivers and dispatchers, optimize routes, and implement strategies to improve efficiency and customer satisfaction.

The role emphasizes safety, regulatory compliance, fleet maintenance, data analysis, and mentoring staff, with a focus on performance-based bonuses and professional development.

Qualifications

• Bachelor's degree in Logistics or related field or equivalent experience.
• Proven leadership of delivery teams and dispatch operations.
• Strong understanding of route planning, safety, and regulatory compliance.

Responsibilities

• Oversee daily delivery operations including dispatch, route planning, and driver management.
• Develop strategies to improve efficiency, reduce costs, and boost customer satisfaction.
• Ensure safety, compliance with policies, and transportation laws.
• Manage fleet performance, maintenance schedules, and fuel efficiency programs.
• Train, mentor, and evaluate delivery staff to uphold excellence and accountability.
• Analyze operational data to identify trends and drive continuous improvement.

Skills

Team leadership

Route optimization

Operational planning

Data analysis

Communication

Problem solving

Fleet management

Education

Bachelor's degree in Logistics

Tools

Dispatch software

Tracking systems

Fleet management software

Job description

About the Role

Our client is seeking a results-oriented Delivery Operations Manager to lead their comprehensive delivery operations in East London . This role is pivotal in ensuring the efficient, safe, and timely delivery of goods to our customers. You will manage a team of drivers and dispatchers, optimize routes, implement operational strategies, and maintain high service standards. This is an excellent opportunity to drive operational excellence, enhance customer satisfaction, and contribute to the company's growth by leading a dedicated logistics team in a key market.

Key Responsibilities

• Oversee all daily delivery operations, including dispatch, route planning, and driver management.
• Develop and implement strategies to improve delivery efficiency, reduce costs, and enhance customer satisfaction.
• Ensure compliance with all safety regulations, company policies, and transportation laws.
• Manage fleet performance, including maintenance schedules and fuel efficiency programs.
• Train, mentor, and evaluate the performance of delivery staff, fostering a culture of excellence and accountability.
• Analyze operational data to identify trends, address issues, and drive continuous improvement initiatives.

Requirements

• Minimum of 5 years of experience in delivery operations management or a similar logistics leadership role.
• Proven track record in managing teams, optimizing routes, and improving operational efficiency.
• Strong understanding of fleet management, safety protocols, and regulatory compliance.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with logistics software, including dispatch and tracking systems.
• Bachelor's degree in Logistics, Business Administration, or a related field is preferred.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Opportunities for professional development and leadership training.
• Paid time off and a supportive work environment.