Nights Operations Manager

DX Group; Bracknell; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

25 days + bank holidays

Long Service Recognition

Maternity & Paternity leave

Enhanced Pension

Life Assurance

EAP with 24/7 Virtual GP

DX Discounts Portal

Career progression opportunities

Job summary

DX is seeking an experienced Operations Manager to lead the service centre for our delivery operations, driving cost efficiency, service quality and workforce management. You will oversee a team of staff, subcontractors and drivers, manage premises and equipment, and champion the DX Delivered Exactly promise.

Join a fast-paced logistics environment with opportunities for development, training and progression as part of a supportive team focused on performance and customer satisfaction.

Qualifications

• Previous experience in the logistics or distribution industry.
• Experience running a multi-shift logistics operation.
• Proven ability to deliver excellent customer service and manage relationships.
• Experience managing a diverse workforce including subcontractors and drivers.
• Experience managing direct cost budgets.

Responsibilities

• Lead and manage the service centre operations to meet budgeted service, cost and quality targets.
• Oversee all employed colleagues, subcontractors and drivers.
• Manage premises, equipment and consumables for cost-effective, high-quality performance.
• Drive change to deliver an integrated service centre operation with the GM.

Skills

Line management

Multi-shift operations

Customer relations

Workforce management

Budget management

MS Office

Tools

Excel

Word

Access

PowerPoint

Email

Job description

An exciting new Operations Manager opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

This role is responsible for leading and managing operational aspects of the service centre for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Key responsibilities

• Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
• Experience of running a multi shift logistics operation
• Proven record of delivering great service to Customers and managing on-going Customer relationships.
• Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!