Operations Manager

British Courier; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Work remotely

Dynamic team environment

Opportunities for growth in operations

Job summary

A reputable UK courier company is seeking an experienced Operations Manager to join their team remotely. This full-time role involves overseeing daily operations, managing the Courier Exchange software, and handling driver recruitment and client bookings. Ideal candidates will have experience in logistics management and strong organizational skills. This position offers an opportunity to work with a dynamic team in a growing environment.

Qualifications

• Proven experience managing Courier Exchange (CX) accounts.
• Strong background in logistics or operations management.
• Previous experience in hiring and managing drivers.

Responsibilities

• Manage daily operations using Courier Exchange (CX) software.
• Bid on loads and assign them to drivers.
• Recruit and onboard drivers across the business.
• Monitor deliveries and ensure on-time completion.

Skills

Operations management

Logistics experience

Driver management

Interpersonal skills

Multitasking abilities

Communication tools proficiency

Education

Bachelor’s degree in Business, Logistics, or related field

Tools

Courier Exchange (CX)

Logistics platforms

Job description

British Courier Ltd is a UK-based courier company specializing in fast, secure, and professional road-only delivery solutions across the UK. We focus on same-day and time-critical deliveries, guaranteeing collection within 60 minutes anywhere in the UK. With a network of over 3,500 vehicles, we provide tailored courier solutions to industries including medical, retail, construction, aviation, and government. Operating 24/7, 365 days a year, we ensure every consignment is delivered with speed, precision, and care.

Overview

We are seeking a highly motivated and experienced Operations Manager to join our team remotely. This role is critical to ensuring the smooth running of daily courier operations, including managing Courier Exchange (CX) software, bidding on loads, assigning deliveries, and coordinating with drivers. The Operations Manager will also play a key role in driver recruitment, monitoring deliveries, and handling client bookings via phone and email.

Responsibilities

• Manage daily operations using Courier Exchange (CX) software.
• Bid on loads and post jobs on CX or assign them directly to drivers.
• Recruit, onboard, and manage drivers across the business.
• Oversee delivery bookings via calls and emails, ensuring accurate scheduling.
• Monitor live delivery updates and ensure on-time completion.
• Maintain strong communication with clients and drivers to resolve issues quickly.
• Ensure compliance with company policies, safety, and industry regulations.

Qualifications

• Proven experience managing Courier Exchange (CX) accounts and bidding on loads.
• Strong background in operations management, logistics, or courier services.
• Previous experience in hiring and managing drivers.
• Excellent organizational and multitasking abilities.
• Proficiency with logistics platforms and communication tools.
• Strong interpersonal and client-facing communication skills.
• Ability to work independently and remotely.
• Knowledge of courier industry compliance and safety standards is desirable.
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field (preferred).

Why Join Us?

• Work remotely with a growing and reputable UK courier company.
• Be part of a dynamic team driving operational excellence.
• Opportunities to shape and grow our driver network and operational processes.

Location: Remote. Employment type: Full-time.