Warehouse Operations Manager

DX Group; Catbrain; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Holidays: 25 days + bank holidays

Long service recognition

Enhanced maternity & paternity

Enhanced company pension scheme

Life assurance

Employee assistance programme

DX Discounts Portal

Career progression opportunities

Job summary

DX Group is seeking an experienced Operations Manager to lead our service centre operations, driving performance and cost efficiency while managing staff, subcontractors and drivers. You will ensure service targets are met and quality remains high.

You will oversee facilities, equipment and consumables, delivering on budgeted targets for service, cost and quality, and you will work with the General Manager to implement an integrated, high-performing operation.

Qualifications

• Previous experience in the logistics or distribution industry.
• Experience of running a multi shift logistics operation.
• Experience of managing a diverse workforce including sub-contractors, self-employed drivers and PAYE drivers.

Responsibilities

• Lead and manage operational aspects of the service centre to meet budgeted service, cost and quality targets.
• Manage premises, equipment and consumables for cost effectiveness and high quality performance.
• Oversee the management of employed colleagues, subcontractors and owner drivers.
• Drive change to deliver an integrated service centre operation with the General Manager.
• Line manage a team in a production/logistics environment to SLA targets.

Skills

Line management

Multi-shift operations

Customer service

Budget management

MS Office

Tools

Excel

Job description

Operations Manager

An exciting new Operations Manager opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Key responsibilities

• Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
• Experience of running a multi shift logistics operation
• Proven record of delivering great service to Customers and managing on-going Customer relationships.
• Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you