Collections Account Manager

Michael Page (UK); Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the financial sector is seeking a dedicated professional to join their team. In this pivotal role, you'll engage with clients to manage overdue payments, negotiate repayment plans, and ensure compliance with financial regulations. The position offers a hybrid working model, allowing for flexibility after an initial onboarding period. You'll be part of a company that values customer satisfaction and innovative solutions, providing you with opportunities for professional development and growth. If you possess strong communication skills and a customer-oriented mindset, this role could be the perfect fit for you.

Benefits

Easy access public transport

Hybrid model - after 2 months

Professional development

Qualifications

• Strong communication skills to negotiate and handle difficult conversations.
• Attention to detail for accurate record-keeping and compliance.

Responsibilities

• Contact clients with overdue payments to discuss their financial situation.
• Negotiate repayment plans that are feasible for clients and beneficial for the company.

Skills

Strong communication skills

Persistence and resilience

Attention to detail

Problem-solving abilities

Customer service orientation

Financial acumen

Job description

• Hybrid working
• Market leading company

About Our Client

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Job Description

• Contacting clients with overdue payments to discuss their financial situation.
• Negotiating repayment plans that are feasible for clients and beneficial for the company.
• Monitoring account status and updating records with payment activities.
• Collaborating with legal and compliance teams to handle complex cases.
• Providing excellent customer service while maintaining a firm stance on debt recovery.
• Ensuring compliance with financial regulations and company policies.

The Successful Applicant

• Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
• Attention to detail: Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities: Finds creative solutions to help clients manage their debts.
• Customer service orientation: Balances firm debt recovery with excellent client support.
• Financial acumen: Understands financial products and regulatory requirements.

What's on Offer

• Easy access public transport
• Hybrid model - after 2 months
• Professional development