Collections Account Manager (FTC)

Michael Page (UK); Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Collections Account Manager to enhance their debt collection efforts. This role involves managing arrears, building effective relationships, and ensuring compliance with relevant legislation. With a focus on teamwork and communication, the ideal candidate will thrive in a supportive environment and contribute to the company's success. Enjoy a competitive salary and a vibrant work culture as you help drive timely payment resolutions in a dynamic setting.

Benefits

Great work culture

Great company benefits

8 month contract

Qualifications

• Minimum 2 years experience in debt collection or credit control.
• Strong knowledge of arrears management and compliance.

Responsibilities

• Manage and reduce arrears under 60 days through proactive collection.
• Build and maintain relationships for prompt payment.

Skills

Debt Collection

Credit Control

Arrears Management

Excel Proficiency

Organisational Skills

Communication Skills

Job description

• Great work environment
• Hybris working

About Our Client

My client is based in Richmond upon Thames, offers a great work culture and fantastic benefits. Their offices are located in close proximity to Richmond train station.

Job Description

The key responsibilities for the role of Collections Account Manager (FTC) include:

• Manage and reduce arrears under 60 days through proactive collection activity
• Accurately allocate incoming payments in coordination with the accounts team
• Build and maintain effective relationships with internal teams and external clients to ensure prompt payment
• Administer late payment interest charges where applicable
• Ensure compliance with internal policies, Consumer Credit Legislation, and the Data Protection Act
• Support with general administrative tasks and ad hoc duties as needed

The Successful Applicant

The successful candidate for the role of Collections Account Manager (FTC) will have:

• Minimum 2 years experience in debt collection or credit control, with strong knowledge of arrears management.
• Excellent organisational and communication skills, with the ability to work both independently and as part of a team.
• Strong Excel proficiency and ability to resolve technical allocation and reconciliation issues.
• Proactive approach to building relationships and driving timely payment resolutions.

What's on Offer

The role of Collections Account Manager (FTC) offers a competitive salary, plus :

• Great work culture
• Great company benefits
• 8 month contract