Collections Account Manager

Michael Page; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to handle overdue accounts and negotiate repayment plans. This role emphasizes effective communication and persistence, ensuring compliance with financial regulations while providing excellent customer service. As part of a global financial institution, you'll work in a hybrid model after two months, balancing firm debt recovery with support for clients. This position offers opportunities for professional development and is easily accessible via public transport, making it an attractive option for those looking to advance their careers in finance.

Benefits

Easy access to public transport

Hybrid working model after 2 months

Professional development opportunities

Qualifications

• Strong communication skills for negotiating with clients.
• Attention to detail for accurate record-keeping and compliance.

Responsibilities

• Contact clients to discuss overdue payments and negotiate repayment plans.
• Collaborate with legal and compliance teams on complex cases.

Skills

Communication Skills

Persistence

Attention to Detail

Problem-Solving

Customer Service Orientation

Financial Acumen

Job description

Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.

Client Details

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Description

• Contacting clients with overdue payments to discuss their financial situation.
• Negotiating repayment plans that are feasible for clients and beneficial for the company.
• Monitoring account status and updating records with payment activities.
• Collaborating with legal and compliance teams to handle complex cases.
• Providing excellent customer service while maintaining a firm stance on debt recovery.
• Ensuring compliance with financial regulations and company policies.

Profile

• Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
• Attention to detail: Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities: Finds creative solutions to help clients manage their debts.
• Customer service orientation: Balances firm debt recovery with excellent client support.
• Financial acumen: Understands financial products and regulatory requirements.

Job Offer

• Easy access public transport
• Hybrid model - after 2 months
• Professional development