Collection and Delivery Driver - 3.5 Tonne

DPDgroup; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics provider in Newbury is seeking a Collection and Delivery Driver to provide exceptional customer service while managing deliveries. The ideal candidate will hold a full UK driving licence and have at least 12 months of driving experience. Responsibilities include loading parcels, managing delivery routes, and maintaining the vehicle. Benefits include holiday trading, enhanced maternity/paternity packages, and health and wellbeing services. Join a team dedicated to excellence in logistics and customer satisfaction.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Health and wellbeing services

Free on-site parking

Discounted shopping options

Milestone Days off

Free eye tests and support for glasses

Qualifications

• Full UK driving licence with 12 months driving experience required.
• Ability to lift, load, and carry parcels weighing up to 25kg/30kg.
• Good knowledge of local roads and geography.

Responsibilities

• Serve as the first point of contact for customers during deliveries.
• Efficiently load parcels onto the van and follow a delivery schedule.
• Safely operate and maintain the delivery vehicle.

Skills

Customer service

Time management

Problem-solving

Physical fitness

Multitasking

Basic computer skills

Job description

Job Description

As a Collection and Delivery Driver for DPD, you'll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include :

• Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
• Starting your shift at the depot, where you'll be responsible for efficiently loading parcels onto your 3.5 tonne van
• Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
• Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
• Accurately scanning and recording parcel information using handheld devices
• Collecting signatures and other necessary proof of delivery from customers
• Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
• Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needsAdapting to changing weather conditions and adjusting your delivery approach accordingly
• Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
• Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
• Demonstrating the core DPD DNA Values of : Honesty, Respect, Passion, Flexibility, Caring and Accountability

This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD's reputation for excellence in the logistics industry.

Qualifications

What we're looking for :

To be considered for the role you must have :

Held a full UK driving licence and had regular driving experience for 12 months or more

We are also looking for you to demonstrate that you :

• Recognise the value of providing great customer service
• Can work to deadlines, are flexible and always go above and beyond
• Are friendly, approachable, positive, resourceful and professional
• Are able to multi-task and problem solve
• Have the ability to lift, load and carry parcels weighing up to 25kg / 30kg
• Possess excellent time management and organisational skills
• Have a good level of physical fitness to meet the demands of the role
• Can work independently and as part of a team
• Have basic computer skills and the ability to use handheld devices
• Are comfortable working in various weather conditions
• Have a good knowledge of local roads and geography

Additional Information

About our benefits :

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Unum Help@Hand - essential health and wellbeing services for you and eligible family members
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses