Colleague Support Host

WSH Group; Greater Manchester; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

Voucher scheme

24-hour personal helpline

Discount platform

Training academy

Job summary

Portico's client-host role is based on-site in Manchester City Centre, delivering a premium welcome and professional front-of-house service for employees, clients and visitors.

The role requires experience in client-host or 5★ hospitality settings, outstanding presentation and strong communication skills, with a proactive, calm, and client-focused approach to daily duties and VIP interactions.

Qualifications

• Experience in a Client Host, Corporate Receptionist or 5★ hospitality role.
• Excellent presentation and interpersonal skills.
• Proactive, calm and solutions-focused approach.
• Impeccable attention to detail and service excellence.

Responsibilities

• Deliver a warm, professional welcome and high-end front-of-house service.
• Manage meeting rooms, client hospitality and event support.
• Ensure reception areas are immaculate and presentation-ready.
• Handle visitor registration and security passes discreetly.
• Support internal teams with day-to-day client care and admin duties.
• Act as a brand ambassador for the bank.

Skills

Front-of-house

Customer service

Communication

VIP guest handling

Job description

Company Description

Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Would you like to be based in the Manchester office of one of the world's most revered banks?

We are working with a prestigious global banking client who is recognised as a market leader for service excellence. They are now looking to hire a Client Support Host to be the face of their Manchester office and deliver an exceptional visitor experience.

This is a fantastic opportunity for someone from a 5-star hospitality, corporate reception, or premium client services background who thrives on providing white-glove service.

The Role

As a Client Support Host, you will be responsible for ensuring every person who enters the building receives the highest level of personal service. You will be the first point of contact for all stakeholders, including employees, clients, visitors, event delegates and VIPs.

Your key responsibilities will include:

• Delivering a warm, professional welcome and providing outstanding front-of-house service at all times
• Managing meeting rooms, client hospitality, and event support to the highest standard
• Ensuring the client floor and reception areas are immaculate and presentation-ready
• Handling visitor registration, security passes, and client communications with discretion and professionalism
• Supporting internal teams with day-to-day client care and administrative duties
• Acting as a brand ambassador for this prestigious bank

What we are looking for:

• Previous experience in a Client Host, Corporate Receptionist, VIP Host, or 5* Hospitality role
• Exceptional presentation, communication and interpersonal skills
• A proactive, calm and solutions-focused approach
• Impeccable attention to detail and pride in delivering service excellence
• Confidence working with senior stakeholders and VIP guests

Package

• Salary: £28,376
• Hours: 40 hours per week, Monday to Friday, 8am - 5pm (No weekends)
• Free meal on shift
• Based fully on-site in Manchester City Centre
• Opportunity to work for a globally recognised, prestigious brand

If you have a passion for customer service and want to build your career within a world-leading financial institution, we would love to hear from you

Qualifications

The ideal candidate will possess excellent communication skills and exceptional attention to detail. Proactive, flexible, and with a positive can-do attitude, you will be able to engage with others to build instant rapport and manage multiple requests simultaneously in a fast-paced environment. Previous experience in a customer service or front-of-house role is essential. We are looking for a positive, energetic individual who will bring enthusiasm and warmth to our team.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Videos To Watch

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