Colleague Support Host

WSH Group; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline foremployees

Access to Choices discounts platform

Training Academy opportunities

Job summary

Portico is seeking a Colleague Support Host to deliver first-class customer care to guests, visitors and colleagues, acting as a welcoming point of contact and ensuring seamless experiences across the workplace.

With a focus on hospitality and communication, you will maintain high presentation standards, support inquiries, and build strong relationships, contributing to a positive, service-led environment and NatWest brand ambassador role.

Qualifications

• A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional, confident, and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.

Responsibilities

• Deliver outstanding customer service to all guests, visitors, and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

Skills

Customer service mindset

Hospitality experience

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Are you passionate about delivering exceptional customer service and creating memorable experiences?

We are looking for a professional, friendly, and proactive Colleague Support Host to join our team. In this role, you will play a key part in ensuring every guest, visitor, and colleague receives a first-class experience, helping to create a positive and lasting impression.

Job Description

About the Role

As a Colleague support Host, you will be responsible for delivering the highest standards of customer care and personal service across the workplace. Acting as a welcoming and knowledgeable point of contact, you will support a wide range of stakeholders, ensuring their experience is seamless, professional, and engaging.

You will interact with employees, visitors, event delegates, VIP guests, and colleagues, providing a warm welcome and maintaining an environment that reflects service excellence at all times.

Key Responsibilities

• Deliver outstanding customer service to all guests, visitors, and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

What We're Looking For

• A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional, confident, and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.

Why Join Us?

• Be part of a team dedicated to delivering exceptional service.
• Work in a professional and dynamic environment.
• Opportunity to make a real impact on the experience of colleagues and visitors.
• Develop valuable customer service and workplace experience skills.

If you enjoy interacting with people, take pride in delivering exceptional service, and want to be part of a team that sets the standard for visitor experience excellence, we'd love to hear from you.

Hours:Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak

Qualifications

We're looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others. You will be an excellent communicator with a keen eye for detail, able to remain professional and organised in a busy environment.

The ideal candidate will:

• Have excellent communication and interpersonal skills.
• Demonstrate exceptional attention to detail.
• Be proactive, flexible, and willing to take initiative.
• Possess a positive, can-do attitude and a strong customer-focused approach.
• Be confident in building rapport and developing positive relationships with a wide range of people.
• Thrive in a fast-paced environment and be able to manage multiple requests simultaneously.
• Remain calm, professional, and solution-focused under pressure.
• Have previous experience in a customer service, hospitality, reception, or front-of-house role (essential).

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.