Guest & Colleague Experience Host

WSH Group; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline foremployees

Access to Choices discounts platform

Training Academy opportunities

Job summary

Portico is seeking a Colleague Support Host to deliver first-class customer care to guests, visitors and colleagues, acting as a welcoming point of contact and ensuring seamless experiences across the workplace.

With a focus on hospitality and communication, you will maintain high presentation standards, support inquiries, and build strong relationships, contributing to a positive, service-led environment and NatWest brand ambassador role.

Qualifications

• A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional, confident, and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.

Responsibilities

• Deliver outstanding customer service to all guests, visitors, and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

Skills

Customer service mindset

Hospitality experience

Job description

Portico is seeking a Colleague Support Host to deliver first-class customer care to guests, visitors and colleagues, acting as a welcoming point of contact and ensuring seamless experiences across the workplace.

With a focus on hospitality and communication, you will maintain high presentation standards, support inquiries, and build strong relationships, contributing to a positive, service-led environment and NatWest brand ambassador role.