Welcome Host

WSH Group; City of Westminster; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Discounts platform

Training Academy

Job summary

Welcome Host at Covent Garden is a customer-focused receptionist role, acting as the heartbeat of the workplace experience. You will greet visitors, answer enquiries, and maintain a welcoming reception while coordinating with facilities, security, and support teams.

This full-time position is 45 hours per week, Monday to Friday, 8am–6pm, offering an engaging office environment and opportunities to contribute to a safe, efficient workplace with excellent hospitality and service for colleagues,

Qualifications

• Experience in Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support roles.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Professional, polished and confident approach.
• Ability to work independently and take ownership of responsibilities.
• Experience handling administrative duties and maintaining accurate records.
• Strong problem solving skills and the ability to remain calm under pressure.
• Intermediate knowledge of Microsoft Office applications.
• High attention to detail and commitment to service excellence.

Responsibilities

• Deliver a warm, professional welcome to all visitors, clients, and colleagues.
• Act as the first point of contact for enquiries, providing outstanding customer service.
• Manage the reception area to ensure a professional, clean, and welcoming environment.
• Answer telephone calls and manage the reception inbox efficiently.
• Meet and greet meeting room users, providing guidance and support throughout their visit.
• Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
• Identify, log, and monitor maintenance requests through relevant systems.
• Follow up on outstanding jobs and escalations where appropriate.
• Complete regular inspections and audits of workplace spaces, equipment, and provisions.
• Maintain accurate records, logs, and reports.

Skills

Reception experience

Customer service

Communication

Organisational skills

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Welcome Host

We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden. As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.

Key Responsibilities

• Deliver a warm, professional welcome to all visitors, clients, and colleagues.
• Act as the first point of contact for enquiries, providing outstanding customer service.
• Manage the reception area to ensure a professional, clean, and welcoming environment.
• Answer telephone calls and manage the reception inbox efficiently.
• Meet and greet meeting room users, providing guidance and support throughout their visit.
• Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
• Identify, log, and monitor maintenance requests through relevant systems.
• Follow up on outstanding jobs and escal... issues where appropriate.
• Complete regular inspections and audits of workplace spaces, equipment, and provisions.
• Maintain accurate records, logs, and reports.

Hours: 45 Hours per week, shifts from 8am-6pm, Mon-Fri Salary: £35,988 per annum

We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.

Essential Skills & Experience

• Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Professional, polished, and confident approach.
• Ability to work independently and take ownership of responsibilities.
• Experience handling administrative duties and maintaining accurate records.
• Strong problem solving skills and the ability to remain calm under pressure.
• Intermediate knowledge of Microsoft Office applications.
• High attention to detail and commitment to service excellence.

Desirable

• Experience within a corporate office environment.
• Knowledge of facilities or workplace management systems.
• SIA Licence (where required for specific locations).

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.