Colleague Experience Lead - Onboarding & Automation

The Very Group; Liverpool; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible, hybrid working model

Inclusive culture and environment

£1,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

More benefits on career site

Job summary

The Very Group is seeking a Shared Services Team Leader to shape the colleague experience across onboarding/offboarding and the lifecycle. You will lead a team of advisors and specialists, driving operational excellence while simplifying processes and increasing automation to deliver value for thousands of colleagues.

You’ll balance experience with compliance, use data to identify improvements, and build a roadmap for self-service across the colleague journey while developing a high‑performing

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• A track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• A continuous improvement mindset with a desire to challenge the status quo.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.
• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

Skills

Colleague Experience

People Operations

HR Operations

Shared Services

Compliance Knowledge

Data-driven decisions

Automation

Self-Service

Stakeholder Management

Communication Skills

Team Leadership

Planning & Prioritisation

Continuous Improvement

Job description

The Very Group is seeking a Shared Services Team Leader to shape the colleague experience across onboarding/offboarding and the lifecycle. You will lead a team of advisors and specialists, driving operational excellence while simplifying processes and increasing automation to deliver value for thousands of colleagues.

You’ll balance experience with compliance, use data to identify improvements, and build a roadmap for self-service across the colleague journey while developing a high‑performing