Shared Services Team Leader

The Very Group; West Kirby; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible, hybrid working model

Inclusive culture and environment

£1,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking a Shared Services Team Leader to shape and continually evolve the colleague experience across onboarding and offboarding. You will ensure seamless, compliant processes for thousands of colleagues and lead a team of experienced advisors and specialists.

You will drive automation and self-service, use data to improve experiences, and foster a high-performing team in a flexible, hybrid environment with generous benefits.

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations or Shared Services teams.
• Strong knowledge of employment legislation, compliance and governance.
• Ability to use data and feedback to improve services and inform decisions.

Responsibilities

• Lead a team delivering end-to-end colleague experiences across onboarding to final day.
• Identify opportunities to simplify processes, reduce friction and improve moments that matter.
• Balance experience with controls, governance and risk management.

Skills

Colleague Experience leadership

HR Operations

Stakeholder management

Data-driven decision making

Automation / self-service

Job description

At The Very Group, we know that great colleague experiences create great customer experiences. Our colleague experience team are a key part of our people team, supporting the full end to end colleague journey. We're looking for a Shared Services Team Leader to shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day, you'll ensure every touchpoint is seamless, consistent and meaningful. Leading a team of colleague experience advisors & specialists, you'll drive operational excellence while identifying opportunities to simplify processes, remove friction and enhance the overall experience . You'll use data, insight and feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value You'll balance experience, efficiency and compliance to ensure our processes remain aligned with employment legislation and regulatory requirements. This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.What you'll be doing: Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.
• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

Who we are looking for

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• A track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• A continuous improvement mindset with a desire to challenge the status quo.
• Most importantly, you'll be curious, collaborative and passionate about delivering a service and creating experiences that are simple, effective and genuinely makes a difference for our colleagues.

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers.

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn learning access
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site