London Field Service Engineer - Coffee Systems (On-Call)

Franke Coffee Systems; Greater London; Sur place; GBP 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

25 days holidays

Private Healthcare

Résumé du poste

Franke Coffee Systems UK Ltd. in London is seeking a Field Service Engineer based in West/South London to provide on-site technical support for our coffee machines and resolve issues promptly.

You will work to our technical standards, manage stock and customer relations, and participate in an on-call rota every 6 weekends. A minimum of two years in the coffee machine or vending industry is required.

Qualifications

• Experience in field-based service roles for coffee machines or vending.
• Minimum 2 years in coffee machine or vending industry.
• Proficient with phone and laptop.
• Strong communication and integrity.
• Able to prioritise and analyse issues.
• Willing to take on ad hoc duties as required.

Responsabilités

• Ensure Franke UK Technical Standards and Processes are adhered to.
• On-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends).
• Highlight Technical skills gap.
• Managing stock levels.
• Managing customer relations at a site level.
• Keeping up to date with all company admin and courses.
• Highlight issues where Account Support is required due to ongoing Customer Issues.

Connaissances

Field service experience

Coffee machine industry

Excellent communications

Analytical skills

Description du poste

Franke Coffee Systems UK Ltd. in London is seeking a Field Service Engineer based in West/South London to provide on-site technical support for our coffee machines and resolve issues promptly.

You will work to our technical standards, manage stock and customer relations, and participate in an on-call rota every 6 weekends. A minimum of two years in the coffee machine or vending industry is required.