Coffee Field Service Engineer

Marble Talent Group Ltd; Romford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic service provider in the United Kingdom is seeking a Coffee Field Service Engineer to manage client relationships and maintain coffee vending equipment. The ideal candidate will have strong technical knowledge of vending machine operations, excellent troubleshooting skills, and the ability to provide top-notch customer service. Benefits include a competitive salary, a company van, ongoing training, and a pension scheme. Flexibility for occasional weekend work may be required.

Benefits

Competitive salary with performance-based incentives

Company van, laptop, and phone provided

Ongoing training and development opportunities

Company pension scheme

Qualifications

• Previous experience in a field service engineer role, preferably in vending or related industries.
• Excellent troubleshooting and problem-solving skills required.
• Ability to work independently and manage time effectively.

Responsibilities

• Install and set up new vending machines at customer sites.
• Conduct planned preventative maintenance visits across the area.
• Provide on-site support to clients and maintain positive relationships.
• Complete service reports detailing work completed and follow-up actions.

Skills

Technical knowledge of vending machines

Troubleshooting and problem-solving skills

Strong customer service skills

Time management

Education

Relevant technical qualification (e.g., electrical, mechanical)

Tools

Vending machine software

Job description

Role: Coffee Field Service Engineer

Location: Essex

Salary - £35,000 - £40,000

Overview

We are a dynamic and ambitious Company providing businesses in London and the Home Counties with best-in-class coffee, unattended retail, vending, and other refreshment services. You will be joining a culture focused on collaboration, communication, and utilising technology to provide the best service to our end clients and consumers.

Role Description

You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites.

Key Responsibilities

• Installation & Maintenance:
  • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards
  • Planned preventative maintenance visits across your set area to reduce future breakdown calls
  • Reactive breakdown calls, responding within the agreed SLA for each client
• Troubleshooting & Repairs:
  • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues
  • Identify and order necessary spare parts to resolve problems quickly and efficiently
• Customer Interaction:
  • Provide on-site support to clients, explaining machine operations and answering any technical queries
  • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times
• Technical Documentation & Reporting:
  • Complete service reports detailing work completed and any follow-up actions required
  • Maintain accurate records of service visits, machine status, and parts usage
• Health & Safety Compliance:
  • Adhere to all health and safety regulations and company policies while working at customer sites
  • Ensure that all installations and repairs meet industry standards and comply with safety regulations
• Stock Management:
  • Manage and maintain stock of spare parts and tools within the vehicle
  • Keep the company informed about stock levels and the need for reordering

Requirements

• Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries
• Strong technical knowledge of vending machine operations, including electrical and mechanical systems
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and manage time effectively
• Strong customer service skills and the ability to communicate technical information to non-technical users

Qualifications

• A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable
• Full UK driving license (clean and valid)
• Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines
• Knowledge of vending machine software and remote monitoring systems

Benefits

• Competitive salary with performance-based incentives
• Company van, laptop, phone, and uniform provided
• Ongoing training and development opportunities
• Company pension scheme

Working Hours

• Typically 40 hours per week, Monday to Friday
• Flexibility required for occasional weekend or evening work
• Overtime available