Co-Management Partner Liaison Optical Express

Optical Express Group; Exeter; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Bonus scheme

Pension scheme

33 days annual leave

Discounted group products

Job summary

Optical Express in Exeter is recruiting a Co-Management Partner Liaison to be the primary contact for our referral partners in the South West, Wales and Midlands. This field-based role demands proactive relationship-building with opticians and optometrists to drive high-quality patient access to cataract and eye care services.

You will analyse territory potential, manage accounts, report on Salesforce data, and collaborate with clinic managers to ensure smooth patient pathways and outstanding

Qualifications

• Field sales experience within healthcare or optical sectors is essential.
• Proven account management skills and relationship building with partners.
• Experience using CRM systems to track referrals and performance.

Responsibilities

• Develop and grow referrals from Opticians and optometrists in the South West, Wales and Midlands.
• Analyse the territory and identify market share potential.
• Promote the referral system features and benefits to referrers and patients where possible.
• Manage account relationships and be the main contact for existing and prospective referrers.
• Analyse referral data to identify engagement and marketing needs.
• Coordinate events to support stakeholder engagement.
• Work with clinic managers to ensure rapid patient processing and successful outcomes.
• Populate and report daily on Salesforce to broaden territory insights.

Skills

Field sales

Account management

CRM software

Driving license

Tools

Salesforce

Job description

Job Title: Co-Management Partner Liaison

Location: Exeter

Hours: Full Time – 40 hrs per week

Salary: Competitive plus car allowance and bonus

Optical Express is the UK and Ireland’s leading provider of laser eye surgery, lens replacement surgery and private cataract surgery.

Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi-site clinical environment and knowledge of the Optical industry
• Field sales experience essential.
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Experience in developing new business.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What’s in it for you?

• Rewarding salary
• Performance related bonus
• Car allowance
• 33 days annual leave*
• Free or discounted group products and procedures.
• Pension scheme
• Career progression