Divisional Clinical Services Lead Optical Express Optical Express

Optical Express Group; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

State-of-the-art working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Pension scheme

Employee assistance programme

Job summary

Optical Express is seeking a Divisional Clinical Services Lead to provide clinical leadership, education, quality improvement and regulatory compliance across multiple southeast UK clinics. This mobile role requires regular travel and close collaboration with cataract, refractive surgery and aesthetics teams.

You will drive patient experience improvements, oversee staff development, and ensure adherence to regulatory standards while supporting clinic operations and resource allocation.

Qualifications

• Registered Healthcare Professional with clinical experience.
• Leadership and management in a clinical setting.
• Knowledge of cataract and refractive surgery procedures and/or cosmetics and aesthetics.
• Understanding of regulatory requirements and quality standards in healthcare.
• Excellent communication and interpersonal skills.
• Ability to travel within the region as needed.

Responsibilities

• Provide clinical leadership to clinic teams and ensure patient care standards.
• Develop and deliver training programmes for clinical staff.
• Implement and monitor quality improvement initiatives.
• Ensure compliance with regulatory standards (CQC, GOC, ISO).
• Regularly assess performance of clinical staff and provide feedback.
• Collaborate to optimise patient experience and clinic operations.
• Allocate resources with clinic managers and central services.
• Foster collaboration with internal and external stakeholders.

Skills

Clinical leadership

Regulatory compliance

Interpersonal communication

Travel flexibility

Job description

Job Title – Divisional Clinical Services Lead

Location – London, Chelmsford, Dartford and Cambridge

Salary – Commensurate with level of experience

Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Position Summary:

As a Divisional Clinical Services Lead, you will be responsible for providing clinical leadership, education, quality improvement, and regulatory compliance for a group of clinics located in the South East of England. This is a mobile role that involves significant travel, working closely with clinical teams specialising in cataract and refractive surgery, Cosmetic Surgery and Aesthetics.

Key Responsibilities:

• Clinical Leadership: Provide guidance and clinical leadership to clinic teams, ensuring the highest standards of patient care and safety.
• Education: Develop and deliver training programs for clinical staff to ensure continuous professional development, in line with industry best practices and regulatory requirements.
• Quality Improvement: Implement and monitor quality improvement initiatives to enhance clinical outcomes, patient satisfaction, and operational efficiency within the clinics.
• Regulatory Compliance: Ensure strict adherence to all relevant regulatory standards and guidelines, such as CQC, GOC, and ISO requirements.
• Performance Evaluation: Regularly assess and evaluate the performance of clinical staff, providing constructive feedback and driving continuous improvement.
• Patient Experience: Collaborate with the clinical teams to optimise the patient experience, maintaining the highest level of patient satisfaction.
• Resource Allocation: Work closely with clinic managers and central services to allocate resources effectively, ensuring smooth clinic operations.
• Collaboration: Foster collaboration and communication with colleagues, internal departments, and external stakeholders to drive excellence in clinical services.

Qualifications/Experience:

• Registered Healthcare Professional with relevant clinical experience.
• Experience in leadership and management in a clinical setting.
• Knowledge of cataract and refractive surgery procedures and/or cosmetics and aesthetics.
• Understanding of regulatory requirements and quality standards in the healthcare industry.
• Excellent communication and interpersonal skills.
• Ability to travel within the region as needed.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support