Co-Management Partner Liaison

Anglia Community Eye Services; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Annual leave 33 days

Pension scheme

Career progression

Bonus

Job summary

ACES is expanding across the UK and seeks a Co-Management Partner Liaison in the South West region. You will be the main contact for referral partners, building partnerships with optical retailers to drive cataract referrals and ensure positive patient outcomes.

Based in the South West with field duties, you will promote the referral system, manage key accounts, and analyse territory data to maximise service reach and efficiency.

Qualifications

• Experience in a multi-site clinical environment, especially optical/ophthalmic.
• Proven field sales experience with a track record of developing new business.
• Ability to manage accounts, diaries, and territory planning effectively.
• Driving license is essential and territory coverage is broad.

Responsibilities

• Develop and grow referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory to identify market share potential.
• Promote the features and benefits of the referral system to referrers and patients where possible.
• Manage account relationships as the first point of contact for existing and prospective referrers.
• Continually analyse referral data to identify supportive marketing opportunities.
• Promote and coordinate events to engage stakeholders.
• Collaborate with Optical Express clinic managers to ensure fast, successful patient outcomes.
• Populate and report on Salesforce daily to broaden territory insights.

Skills

Multi-site clinics

Field sales

Ophthalmic environment

New business development

Diary management

Account management

Driving license

Territory routing

CRM software

Tools

Salesforce CRM

CRM software

Job description

Job Title: Co-Management Partner Liaison

Location: Bristol

Hours: Full Time - 40 hrs per week

Salary: Competitive plus car allowance and bonus

ACES is a pioneering independent provider of NHS ophthalmic care in the community and one of the first centres nationally to take innovative fast track cataract surgery out of a hospital setting. Delivering the highest standard of clinical eye care with expert consultant ophthalmologists putting patient care at the heart of everything we do.

With NHS waiting lists for cataracts surgery growing at an alarming rate, ACES offer patients an alternative option, providing them with life changing cataract surgery in as little as four weeks. We are enormously proud to be able to provide our patients with immediate care and support the NHS.

We’ve been providing NHS eye care in the East of England since 2007 and are expanding this year across the UK. We provide a range of services including: cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.

With patient care our priority, ACES are committed to providing exceptional and timely community emergency and routine ophthalmology outpatient services. With the latest in ophthalmic technology, we are able to consistently provide excellent clinical outcomes for all of our patients, giving them their best possible quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote ACES and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co‑ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi‑site clinical environment and knowledge of the Optical industry
• Field sales experience essential.
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Experience in developing new business.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What’s in it for you?

• Rewarding salary
• Performance related bonus
• Car allowance
• 33 days annual leave*
• Free or discounted group products and procedures.
• Pension scheme
• Career progression