Co-Management Partner Liaison

Optical Express; Exeter; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual leave 33 days

Free laser eye surgery

Free eye tests

Eyewear discounts

Friends & family discount

Training & development

Employee assistance

Wellbeing support

Job summary

Optical Express, the UK's leading provider of laser eye surgery and cataract services, is recruiting a Co-Management Partner Liaison. This field-based role focuses on building partnerships with optical retailers to drive high-quality referrals and excellent patient outcomes.

You will manage relationships across the South West, Wales and Midlands, analysing territory potential and coordinating events while reporting insights via Salesforce. A driving license and sales experience are essential.

Qualifications

• Experience in a multi-site clinical environment or optical/ophthalmic setting.
• Experience with account management or sales.
• Must have a driving license and be able to travel within the territory.

Responsibilities

• Develop and grow referrals from opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• Promote the referral system features and benefits to referrers and patients where possible.
• Manage account relationships, acting as the first point of contact for existing and prospective referrers.
• Analyse referral data to identify services needing support with engagement and marketing plans.
• Assist in coordinating events to engage stakeholders.
• Work closely with clinic managers to ensure timely patient handling and successful outcomes.
• Populate and report daily on Salesforce to broaden territory understanding.

Skills

Account management

Sales experience

Diary management

Driving license

CRM software

Tools

CRM software

Job description

Salary: Competitive plus car allowance and bonus

Optical Express is the UK and Ireland's leading provider of laser eye surgery, lens replacement surgery and private cataract surgery.

Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi-site clinical environment and knowledge of the Optical industry
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What's in it for you?

• State of the art, modern working environments
• Competitive salary and bonus
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support