Co-Management Partner Liaison

Anglia Community Eye Services; Exeter; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

33 days annual leave

Performance related bonus

Job summary

Anglia Community Eye Services is recruiting a Co-Management Partner Liaison to drive referrals and partnerships in outpatient ophthalmology across the South West, Wales and Midlands. This field-based role requires building relationships with optical retailers, providing exceptional service and outcomes for patients.

You will work closely with clinic managers, analyse territory data, and report progress via Salesforce while promoting ACES services and ensuring timely access to cataract care.

Qualifications

• Experience in multi-site clinical environment and knowledge of the Optical industry.
• Field sales experience essential.
• Previous experience of working in an optical or ophthalmic environment is essential.
• Experience in developing new business.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

Responsibilities

• Develop and grow referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyze the territory and identify market share potential.
• Clearly promote the features and benefits of the referral system to referrers and, where possible, the patient.
• Manage account relationships, being the first contact for existing and prospective referrers to ensure excellent service and retention.
• Continually analyse referral data to identify services requiring engagement and marketing support.
• Promote and assist in coordinating events to engage stakeholders.
• Work in close partnership with Optical Express clinic managers to ensure quick, successful patient outcomes.
• Populate and report daily on Salesforce to broaden understanding of the territory.

Job description

Job Title: Co-Management Partner Liaison

Location: Exeter

Hours: Full Time – 40 hrs per week

Salary: Competitive plus car allowance and bonus

ACES is a pioneering independent provider of NHS ophthalmic care in the community and one of the first centres nationally to take innovative fast track cataract surgery out of a hospital setting. Delivering the highest standard of clinical eye care with expert consultant ophthalmologists putting patient care at the heart of everything we do.

With NHS waiting lists for cataracts surgery growing at an alarming rate, ACES offer patients an alternative option, providing them with life changing cataract surgery in as little as four weeks. We are enormously proud to be able to provide our patients with immediate care and support the NHS.

We’ve been providing NHS eye care in the East of England since 2007 and are expanding this year across the UK. We provide a range of services including: cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.

With patient care our priority, ACES are committed to providing exceptional and timely community emergency and routine ophthalmology outpatient services. With the latest in ophthalmic technology, we are able to consistently provide excellent clinical outcomes for all of our patients, giving them their best possible quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote ACES and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi-site clinical environment and knowledge of the Optical industry
• Field sales experience essential.
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Experience in developing new business.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What’s in it for you?

• Rewarding salary
• Performance related bonus
• Car allowance
• 33 days annual leave*
• Free or discounted group products and procedures.
• Pension scheme
• Career progression