Co-Management Partner Liaison Optical Express

Optical Express Group; Cardiff; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Car allowance

33 days annual leave

Performance bonus

Pension scheme

Job summary

Optical Express Group in Cardiff is seeking a proactive Co-Management Partner Liaison to act as the main contact for referral partners. This field-based role requires you to travel within the South West, Wales and Midlands to grow referrals and promote our cataract and eye care services.

You will manage relationships with opticians and optometrists, analyse territory potential, report activity in Salesforce, and work closely with clinic teams to ensure smooth patient pathways and successful

Qualifications

• Experience in a multi-site or field-based clinical environment.
• Field sales experience essential.
• Must have a driving license.

Responsibilities

• Develop and grow referrals from Opticians and optometrists in the defined regions.
• Analyse territory to identify market share potential.
• Promote the referral system features and benefits to referrers and patients where possible.
• Manage account relationships and be main point of contact for referrers to ensure service and retention.
• Analyse referral data to identify engagement and marketing needs.
• Coordinate events to engage stakeholders in the region.
• Collaborate with clinic managers to ensure rapid patient handling and successful outcomes.
• Populate and report territory activity in Salesforce.

Skills

Field sales

Account management

CRM software

Driving license

Territory planning

Customer service

Tools

Salesforce

Job description

Job Title: Co-Management Partner Liaison

Location: Cardiff

Hours: Full Time – 40 hrs per week

Salary: Competitive plus car allowance and bonus

Optical Express is the UK and Ireland’s leading provider of laser eye surgery, lens replacement surgery and private cataract surgery.

Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi-site clinical environment and knowledge of the Optical industry
• Field sales experience essential.
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Experience in developing new business.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What’s in it for you?

• Rewarding salary
• Performance related bonus
• Car allowance
• 33 days annual leave*
• Free or discounted group products and procedures.
• Pension scheme
• Career progression