Co-Management Partner Liaison

Optical Express; Cardiff; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and bonus

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear and S&

Friend and family discount

Job summary

Optical Express is seeking a proactive Co-Management Partner Liaison to act as the main contact for our referral partners across Wales and adjacent regions. This field-based role offers high visibility within the community and opportunities to build new partnerships that drive patient access to our cataract and eye care services.

You will analyse territory performance, promote our referral system, manage key accounts, and report insights via Salesforce, collaborating closely with clinic managers

Qualifications

• Experience of working within a multi-site clinical environment.
• Previous experience in optical or ophthalmic environment.
• Excellent diary management to maximise time efficiency.
• Account management or sales experience.
• Full driving licence required.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

Responsibilities

• Develop and grow referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• Promote the features and benefits of the referral system to referrers and patients where possible.
• Manage account relationships, ensuring excellent service and retention.
• Continually analyse referral data to identify engagement and marketing needs.
• Promote and assist in coordinating events to engage stakeholders.
• Collaborate with clinic managers to ensure quick, successful patient outcomes.
• Populate and report daily on Salesforce to broaden territory insights.

Skills

Account management

Sales experience

CRM software

Driving license

Territory planning

Stakeholder engagement

Diary management

Tools

Salesforce

Job description

Salary: Competitive plus car allowance and bonus

Optical Express is the UK and Ireland's leading provider of laser eye surgery, lens replacement surgery and private cataract surgery.

Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.

Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes.

Role Summary

We are looking for an enthusiastic self-motivated individual to be the main point of contact for our referral partners. You will join a fast-paced organisation committed to providing outstanding patient outcomes. As the Co-Management Partner Liaison is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide.

Key Responsibilities

• Responsible for the development and growth of referrals from Opticians and optometrists in the South West, Wales and Midlands regions.
• Analyse the territory and identify market share potential.
• To clearly promote the features and benefits of the referral system to the referrer and where possible the patient.
• Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention.
• To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
• Promote and assist in the co-ordination of dedicated events to support the engagement of stakeholders.
• You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes.
• Populating and reporting daily on Salesforce system to broaden our understanding of the territory.

Experience & Knowledge

• Experience of working within a multi-site clinical environment and knowledge of the Optical industry
• Previous experience of working in an optical or an ophthalmic environment is essential.
• Effective diary management to maximise time efficiently.
• Account management or sales experience.
• Must have a driving license.
• Ability to route plan and cover territory comprehensively.
• Knowledge of CRM software.

What's in it for you?

• State of the art, modern working environments
• Competitive salary and bonus
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support