Cluster Sales Manager

Malmaison; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group in Newcastle is seeking a Cluster Sales Manager to maximize revenue across its properties. The role involves driving sales and marketing plans, managing inquiries, and building strong guest relationships. Ideal candidates should possess excellent communication and organizational skills, along with a background in hotel sales. A competitive salary and various benefits are included.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Employee Assistance Programme

Qualifications

• Experience in sales in the hotel industry would be beneficial.
• Confidence in presenting to senior decision makers.
• Ability to prioritize actions and manage tasks to completion.

Responsibilities

• Drive the Hotels Sales and Marketing plan.
• Manage and lead the inquiry process.
• Develop strong relationships with guests.

Skills

Excellent communication skills

Organizational skills

Sales and marketing knowledge

Experience in similar role

Job description

Overview

Opened 1997. 122 bedrooms. 80-seater Bar & Grill. 4 private event spaces - largest seats up to 80. Spa - 4 treatment rooms, relaxation area, manicure & pedicure stations, sauna. Whey Aye, you’re welcome in Newcastle. The hotel is housed within the former Co-operative Society warehouse, on the banks of the River Tyne at the foot of the Gateshead Millennium Bridge. United by seven iconic bridges across a bustling Quayside, the city is a diverse and vibrant visitor destination in the North-East. Get ready to be charmed by the Geordie spirit in a city bursting with nightlife, an award-winning restaurant scene, top-notch attractions and museums. A go-to destination for roaring nightlife with culture and events all year round.

About The Role

Job title: Cluster Sales Manager, Malmaison & Hotel Du Vin, Competitive Salary, 45 Hours Permanent Contract, Newcastle. A fantastic opportunity to help maximize revenue across the Malmaison & Hotel Du Vin properties in Newcastle. As Cluster Sales Manager you will drive the Hotels Sales and Marketing plan. Reporting into the General Managers and the Regional Director of Sales you will ensure that both brands are represented whilst actively looking for new opportunities and cross selling across all hotels within Mal / HdV. You will manage and lead the inquiry process, ensure the training and communication within the department and across the two hotels is implemented with maximum efficiency and develop strong relationships with guests within the hotels. You will be a self-starter, organized and able to prioritize actions whilst managing tasks through to completion. Excellent communication skills in both verbal and written form are essential, as is confidence in presenting to senior decision makers in other businesses. Experience in a similar role and a working knowledge of the hotel industry would be beneficial.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1500.
• A decent uniform that doesn’t resemble an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• Pay-as-you-earn tool availability through Wagestream for real-time access to earned wages.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Sponsorship with The Brain Charity to support people with neurological conditions.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Probation & Benefits on Completion

• Private Medical Healthcare
• Bonus Plan based on clear KPI targets
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% of electricity generated from renewable energy, primarily wind.
• Recycling target of at least 70% of hotel waste, championed by our Sustainability Council.
• Chemical-free cleaning system in bedrooms and public areas; enzyme-based eco-friendly system for kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.