Cluster Facilities Manager

Mitie; St Peter Port, St Sampson; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mitie is seeking a Cluster Facilities Manager to coordinate hard and soft FM services across multiple branch locations in Jersey and Guernsey. You will lead facilities teams, manage contractors, ensure safety compliance and drive performance against contracts and KPIs.

The role requires strong knowledge of building services, supplier management and operational leadership in a multi-site environment. A proactive, safety-focused mindset and stakeholder engagement are essential.

Qualifications

• Significant experience in facilities management across hard and soft services.
• Strong building services knowledge and compliance awareness.
• Operational leadership in multi-site environments.
• Experience with FM contracts, SLAs and KPIs; supplier management.
• IOSH qualification or equivalent health and safety knowledge.
• Excellent problem-solving, decision-making and stakeholder skills.
• Budget and cost management experience.

Responsibilities

• Lead hard FM services delivery (HVAC, electrical, lifts, lighting, fire safety).
• Oversee soft FM services (cleaning, waste, planting maintenance).
• Provide day-to-day leadership to facilities teams and contractors.
• Ensure compliance with health and safety and statutory regulations.
• Build relationships with stakeholders and be the main facilities contact.
• Monitor performance against contracts, SLAs and KPIs.

Skills

Facilities Management

Team leadership

Stakeholder engagement

Budget management

Health & safety

Education

IOSH qualification

Job description

ROLE: Cluster Facilities ManagerLOCATION: Jersey - Broad Street & St Brelade | Guernsey - St Peter Port, Smith Street & St Sampson Branch

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Co-Ordinator to support the strategic and operational management of hard and soft facilities services across multiple branch locations, ensuring safe, compliant, efficient and high-quality service delivery.

Role Responsibilities:

• Lead and oversee the delivery of hard FM services, including Mechanical & Electrical systems, HVAC, power, lighting, fire systems, lifts, building fabric and cooling tower management.
• Manage soft FM service delivery, including cleaning, waste management and internal and external planting maintenance.
• Provide day-to-day leadership to facilities teams, suppliers and specialist contractors, driving a high-performance and safety-focused culture.
• Ensure full compliance with statutory, regulatory and health and safety requirements, including fire safety, water hygiene, electrical safety and wider H&S legislation.
• Build strong working relationships with internal stakeholders, occupiers and senior leadership, acting as the key point of contact for facilities operations.
• Monitor service performance against FM contracts, SLAs and KPIs, supporting cost control, service excellence and continuous improvement.

Required Qualifications:

• Significant experience within Facilities Management, with responsibility for both hard and soft services.
• Technical background with strong knowledge of building services, compliance requirements and facilities operations.
• Proven operational leadership experience within a complex, multi-site or multi-location environment.
• Strong understanding of FM contracts, SLAs, KPIs, supplier management and outsourced service provider performance.
• IOSH qualification or equivalent health and safety knowledge.
• Excellent problem-solving, decision-making, communication and stakeholder engagement skills.
• Strong financial awareness with experience managing budgets, costs and service performance.

What's in it for you?

• The opportunity to play a key role in delivering high-quality facilities services across important Mitie client locations.
• A varied, customer-facing role combining technical knowledge, operational leadership and stakeholder management.
• The chance to work within a business that values safety, service excellence, continuous improvement and career development.

There's a place for you at Mitie, join us today!