Colleague Services Co-Ordinator

Mitie; West of England; On-site; GBP 29,000 - 39,000; Full time

Job summary

Mitie is seeking a proactive Colleague Services Coordinator for our Bristol corporate office. You will lead daily FM activities, coordinate cleaning, mailroom, waste and front-of-house services, and act as main contact for facilities queries to ensure a safe and efficient workplace for colleagues and visitors.

Reporting to the Colleague Services Manager, you will support procurement, KPI reporting and service improvements, while championing a positive workplace experience across the site.

Qualifications

• Experience in a facilities management or workplace support role.
• Excellent organisational and multitasking abilities.
• Solid understanding of FM services, health and safety compliance.
• Confident communicator, able to liaise with stakeholders at all levels.
• Proactive, hands-on approach as deputy to Colleague Services Manager.

Responsibilities

• Coordinate daily FM services and act as first point of contact for facilities queries.
• Schedule and supervise contractors and vendors, ensuring SLAs/KPIs.
• Monitor building standards (HVAC, lighting, access control, BMS) and report defects.
• Support health, safety checks, risk assessments and incident reporting.
• Assist procurement, invoices, dashboards and asset registers.

Skills

Facilities management experience

Organisational skills

Health & safety knowledge

Communication skills

Proactive / deputy duties

Job description

Role: Colleague Services CoordinatorHours: 40hrs per week | Mon - FriLocation: Bristol

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We are looking for a proactive and organised Colleague Services Coordinator to provide day-to-day operational support within the Aviva corporate office environment.

Acting as the site lead and reporting to the Colleague Services Manager, you will take ownership of daily site responsibilities and help ensure the workplace operates safely, efficiently and seamlessly for colleagues and visitors. You will be the main point of contact for operational matters, supporting both hard and soft facilities management services while championing service excellence and a positive workplace experience.

Role Responsibilities

• Facilities Coordination: Coordinate daily FM services, including cleaning, maintenance, mailroom, waste, catering and front-of-house guest services, while acting as the first point of contact for facilities queries and requests.
• Contractor and Service Management: Schedule and supervise contractors and suppliers, ensure compliance with site procedures, and oversee helpdesk requests through to completion in line with agreed SLAs and KPIs.
• Building and Workplace Standards: Support the monitoring of HVAC, lighting, access control and BMS systems, carry out regular floor walks, and promptly report defects or service issues.
• Health, Safety and Compliance: Complete health and safety checks, support risk assessments and building inspections, maintain compliance records, and manage incident reporting and corrective actions.
• Communication and Administration: Build strong stakeholder relationships, represent the FM function in meetings, communicate planned works and building updates, maintain asset registers and contractor logbooks, and support procurement, purchase orders, invoices, KPI reporting and performance dashboards.

Required Qualifications and Experience

• Previous experience in a facilities management or workplace support role within a corporate or professional office environment.
• Strong organisational and multitasking skills, with excellent attention to detail and the ability to prioritise effectively.
• A good understanding of FM services and associated health, safety and compliance requirements.
• Confident communication skills, with the ability to build positive working relationships and liaise professionally with stakeholders at all levels.
• A proactive, hands-on and solution-focused approach, with the discretion, professionalism and confidentiality required to act as a trusted deputy to the Colleague Services Manager.

What's in It for You?

• A pivotal site-based role with responsibility for supporting the smooth, safe and efficient operation of a professional corporate workplace.
• The opportunity to take ownership, use your initiative and anticipate the needs of colleagues, visitors and service partners.
• A varied position supporting both hard and soft FM services, workplace experience, compliance and operational performance.
• The chance to act as a trusted right hand to the Colleague Services Manager while championing service excellence across the site.

There's a place for you at Mitie. Join us today!