Club Operations Manager — Elevate Member Experience

David Lloyd Leisure; Weybridge; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Free Club Membership

Food Discount

Swimming Discounts

Tennis Discounts

Personal Training Discounts

Wagestream Pay

Benefits Suite Access

Job summary

David Lloyd Leisure in Weybridge is seeking an Assistant General Manager to lead a DL Club and ensure an exceptional member experience every day, seven days a week. You will work closely with the General Manager to implement strategies that drive club targets and enhance service delivery across the facility.

The role requires people-centric leadership, experience managing a large operational service delivery facility, and a passion for customer service.

Qualifications

• Experience leading a large operational service delivery facility.
• Strong customer service orientation and people focus.
• Experience in financial planning and managing budgets.

Responsibilities

• Lead and operate a DL Club to deliver an exceptional member experience across seven days a week.
• Collaborate with the General Manager to implement strategies that drive club targets and improve service delivery.
• Ensure day-to-day operations comply with health & safety regulations and company policies.
• Oversee multiple functions within the leisure facility, driving consistency and excellence.

Skills

Operational leadership

Customer service excellence

Financial planning

People management

Job description

David Lloyd Leisure in Weybridge is seeking an Assistant General Manager to lead a DL Club and ensure an exceptional member experience every day, seven days a week. You will work closely with the General Manager to implement strategies that drive club targets and enhance service delivery across the facility.

The role requires people-centric leadership, experience managing a large operational service delivery facility, and a passion for customer service.