Assistant General Manager — Club Ops & Guest Experience

David Lloyd Clubs; Brooklands; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career advancement through internal培训

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs in Brooklands is seeking an Assistant General Manager to lead and operate a premium health and wellness club. You will work closely with the General Manager to implement strategies that drive club targets and member experience, while ensuring safe, compliant day-to-day operations seven days a week.

The role requires passion for customer service, experience managing large facilities, and a track record in operational and financial leadership.

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading a variety of functions with variable challenges and goals.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and operate the club to deliver an exceptional member experience daily, 7 days a week.
• Collaborate with the General Manager to drive club targets and member satisfaction.
• Ensure health & safety and regulatory compliance across the club.

Skills

Customer service excellence

Operational management

Financial planning

Leadership

Job description

David Lloyd Clubs in Brooklands is seeking an Assistant General Manager to lead and operate a premium health and wellness club. You will work closely with the General Manager to implement strategies that drive club targets and member experience, while ensuring safe, compliant day-to-day operations seven days a week.

The role requires passion for customer service, experience managing large facilities, and a track record in operational and financial leadership.